Last update: January 18, 2022
CCCHelp.info provides community-based online support for California Community Colleges students and parents using online technology applications.
What is CCCHelp.info?
CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.
The CCC Helpdesk provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other emerging student success applications, with 30-second response times.
CCCHelp.info is an on-demand community based support system moderated by student support specialists which allows users to share ideas, discuss issues, and get assistance from peers.
To get started using online support, visit CCCHelp.info and register for an account.
If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877) 247-4836 or email support@openccc.net.
Why Use CCCHelp.info?
Search for information and news 24/7
Get answers to general questions from student success moderators
Get notified on important topics and discussions
Share ideas and discuss issues with peers
Request assistance from CCC support moderators
Support your peers with your experiences
Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more.
Steps for Requesting Support
Students are encouraged to use the self-service functionalities of CCCHelp.info to find information, ask for help, and report an issue using the steps below.
Reminder: An issue that prevents your access to an application or service, or disrupts an application from operating as designed, should be reported immediately to the CCC Helpdesk (877) 247-4836.
Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.
Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.
Step 3: Report the issue to CCC Helpdesk (877) 247-4836 or email support@openccc.net.
If you find that an issue has not been reported on CCCHelp.info, please gather and submit the issue details as described above.
Tips for Reporting Issues
For best results, use the tips below to ensure fast and efficient troubleshooting.
Provide a brief description of the issue
Include the time and date that the issue occurred
Include your browser type (i.e., Chrome, Safari) and operating system
Provide a screen shot of the error page message or bug behavior
Include the URL address of the application or webpage
If available, expand the details tab provided in the error message and include in your report
Need help with your OpenCCC Account?
Contact the CCC Helpdesk by phone (877) 247-4836 or email support@openccc.net, or visit CCCHelp.info to review discussions and FAQs on creating, editing or recovering your account.
Requesting User Assistance
To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.
Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more.