2018-39: Objective: How to Complete the Application for Special Populations

Request No. 2018-39
Date of Request9-18-18 
RequesterMaryam Attai, Contra Costa College 
Application(s)Standard App 
Section / Page

Pre-Application - Post-Application 

Steering Hearing Date
Proposed Change to Download File TBD
Proposed Change to Residency LogicTBF 


Problem / Issue

Administrators in Student Services are the heart and soul of the Community College system. They are working with special populations - our core audience with the most challenging barriers - on how to get through the application 

Dual Enrollment - BIG push right now

Illiterate students - they can't read - they don't read - so they are just randomly picking responses to the questions they don't understand. This is creating all kinds of problems, including residency status, financial problems (by not providing their SSN, parents are getting bills for college, etc.) and they are not getting placed correctly, etc.  

VIDEO Tutorials 

TEXT messaging is the key.  The mass majority of special populations do not have email - they don't use emails - we HAVE to implement text messaging capability and USE it for everything.  Reminders

  • Implement Text Messaging Functionality - MUST HAVE
  • Implement A series of Video Tutorials - MUST HAVE 
  • Internationalization - MUST HAVE
  • Implement responsive design - MUST HAVE 

Proposed Solution

 Work with Student Services Support stakeholders

  • Implement Text Messaging Functionality - MUST HAVE
  • Implement A series of Video Tutorials - MUST HAVE 
  • Internationalization - MUST HAVE
  • Implement responsive design - MUST HAVE 

Notes

Maryam Lucia Attai
Program Manager, Outreach
Student Services
Contra Costa College

mattai@contracosta.edu

510-215-3870

Supporting Documentation