C-ID Software Information and Support - Updated 5/31/2019

Welcome to the C-ID Support and Documentation Center

Content on this page is developed and maintained by the California Community Colleges Technology Center, located at Butte College. This site exists to provide information and support to C-ID.net end users (Articulation Officers, CSU Submitters and Course Reviewers specifically) on the following topics:

  • Contents of software releases
  • Known issues and workarounds
  • Training information and documentation
  • Planned upgrades

Feedback and suggestions are encouraged and are very helpful. Please reach out to us at support@c-id.net  if something you were looking for cant be found here or with ideas on how to make this site more helpful for you. 

Latest Updates

11/4/2019

The development team released version 3.4 on Monday, November 4, 2019. To see the details of what was upgraded and included, please visit the 3.4 Release Notes page for details. 


6/11/2019

The development team released version 3.1 on Monday, 6/10/2019. 3.1 is intended to address the "empty" Course Evaluation screens Course Reviewers and Primary Reviewers were reporting for some of their assigned reviews. Part of the fix involved updating the page PRs and CRs see when they first login. For CR's specifically - please be sure to sort by the action column to cluster all assigned reviews. We'll cluster these for you in an upcoming release. If you want to make sure your screen looks like it's supposed to, please visit the 3.1 Release Notes page to compare your screen to the snapshots of the new consolidated page. 

Thank you for your continued support. 


6/7/2019

Reviewers have reported "empty" Course Evaluation screens for some reviews assigned. The CCCTC has identified the cause of this issue and is working to get the fix tested and out to users as quickly as possible. We anticipate having this resolved for users in the next few business days. We very much regret the experience Reviewers are having as a result of this issue and will be looking closely at our processes to avoid this interruption in the future. 
Your understanding and support as we finish our testing is greatly appreciated. Additional updates will be posted as information becomes available. 

5/31/2019

We released version 3.0 on Friday, May 31st. This version introduces email notifications for AO's, CR's and PR's as well as improvements to the new public course page and numerous enhancements. 3.0 also includes bug fixes for report exports, the reviewer workflow, password resets and submitted course views for MCD's.  

Detailed information and screenshots of updates and changes included can be found on the 3.0 Release Notes page. 


Known Issues

  • CSU Submitter confirmation screen is confusing - Fixed with 3.0 upgrade
  • PR response to resubmit looks like requirements were not met when even when the PR approves - Fixed with 3.0 upgrade
  • Layout on new course report page - Fixed with 3.0 upgrade
  • COR Effective Term on public courses page when effective term is edited
  • Making changes to a MCD submission when the originating college is removed causes exception error - Fixed with 3.0 upgrade
  • Password reset emails not triggering - Fixed with 3.0 upgrade