Release Scope
Integration of OpenCCC Administrator tool
New OpenCCC User Account tool
Multi Account Creation tool
Bug Fixes
Introduction
By the direction of the Chancellor’s Office, a new third-party identity verification service is being introduced into the current admission application workflow to reliably verify and confirm the identity of students and prospective applicants before they enter the CCC system.
New OpenCCC Administrator Tool
The initial phase of this project includes integrating an opt-in/opt-out “ID verification” step for all applicants age 18 years or older. The ID verification step is positioned between the OpenCCC student account system and the CCCApply admission applications, allowing colleges to capture provable personal information to confirm the student’s legal identity.
By adding digital, direct, and self-service identity-proofing software into our existing workflows allows our local A&R and financial aid staff to focus their time on the students who need extra support and the individuals who cannot easily prove their identities, such as:
Undocumented
Minors
Special Needs
Fraudulent/bad actors trying to enter the system.
This release features the first phase of development of the primary user flows, UI screens, and data tracking of students’ opt-in/opt-out ID verification status.
Used widely across California state agencies, over 8 million Californians already have an ID.me account making it easier to complete the new verification process.
Benefits to System
Reduces fraud across the system
Supports Admissions & Financial Aid Processing time
Focus more A&R staff time on student support vs fraud evaluations
Large government agencies using
Per CCC privacy laws new and existing students will have an option to opt-out of ID verification.
How It Works
All new and existing adult students will be encouraged to verify their identity during the admissions process, and when submitting a California College Promise Grant (CCPG) online application. To facilitate this, several new workflows have been incorporated into the OpenCCC account creation and sign-in processes designed to guide the student to the application according to their ID verification status (verified or unverified) as they encounter a new Verify your Identity page - the first step in the verification process. Below are summaries of the new workflows and primary use cases and how these changes will impact the colleges.
Use Cases
Unverified Students
The majority of unverified students are new and existing domestic and international students age 18 years or older who still need to complete the ID verification process. These students will first encounter the Verify Your Identity page when they create their new OpenCCC account or Sign In to their existing account to submit or resume a CCCApply application. Unverified students may choose to opt-in to verify their identity as part of the application process or opt-out of verification and be routed directly to their intended application.
Verified Students
Verified students will have completed the verification process during the application submission process and will maintain this status for 12 months. If a verified student submits another application within 12 months, they will bypass the verification process entirely and will be directed to their intended application or service upon sign in.
Change of Status from Verified to Unverified
A student’s “verified” status may expire or become unverified if it has been over 12 months since their last verification or if they update or change certain information in their account profile, namely their first, middle, or last name, or their date of birth. The student must repeat the verification process to restore their status to verified.
For information on the ID verification status field and the different status values, see the Verification Workflow Status section below.
Primary Workflows
To facilitate the ID verification process a series of new screens will guide the student appropriately, following OpenCCC account creation, the sign-in process, and/or a change to their Profile details, as needed, depending on the different use cases.
Note: For students proceeding to CCCApply, all future applications submitted within 12 months after identity verification will pass through the spam filter without being marked as fraudulent.
Security Considerations
Changes Data Fields & Data Delivery
Reminder: Once a student completes the initial process they will have an account with ID.me. To re-verify, all they need to do is proceed to ID.me and sign in to their account.
Pilot Testing: Request to Participate
Pilot testing will be announced on ccctechnology.info.
See the pilot testing instructions below. Communicate your pilot test feedback or log any bugs with our Staff Support team: staffsupportccctc@openccc.zendesk.com
General Pilot Testing Instructions for OpenCCC Administrator Tool
Go to your college’s CCCApply pilot site or the “Unicollege” generic pilot site listed below.
Unicollege CCC Student Account & Application System login:
https://pilot.opencccapply.net/cccapply-welcome?cccMisCode=ZZ1Tip: Forgot to bookmark your college-branded CCCApply pilot site?? Copy the Unicollege link above and replace the ZZ1 at the end of the URL with your college’s MIS code.
Sign in with an existing pilot testing account, or create a new account for pilot testing
Don’t forget to tell us of any issues you encountered during your testing. Send feedback or log any bugs with our Staff Support team: staffsupportccctc@openccc.zendesk.com
Student Support
The OpenCCC Helpdesk will continue to provide student support, and as usual, the College Support Services team will respond to staff support requests.
Documentation
FAQs and support materials are currently being created to support this new integration. In addition, data dictionaries and crosswalks will be updated to coincide with this release.