WIP - Do not publish until production release announcement - 5/20/22
Last update: May 15, 2022
This FAQ troubleshooting guide is intended for colleges using the CC Promise Grant online application for 2022-2023.
Using the CC Promise Grant Online Application
Below are some frequently asked questions and responses that may arise by students using the CC Promise Grant online application. If you encounter other questions not listed here, please contact your College Relationship Manager at CCCTC Enabling Services & Support.
Question: XXX ?
Answer .
Common Account Recovery Issues
Is customer support available if I get stuck during account recovery?
Yes! User support is available 24/7 through the CCC Helpdesk. Support is accessible by phone (877) 247-4836), by email: support@openccc.net and through our online community support site, CCCHelp.info.
What information do I need when going through account recovery?
If you have already created an OpenCCC account but you're unable to sign in to your account, you’ll need to be able to access either your mobile phone or email account - whichever was validated during account creation - in order to retrieve a reset security code. More times than not, the account recovery process will require that you create a new password, which involves getting a new security code to your verified method of contact (email or mobile phone).
In addition to your Email address, Mobile Phone number, and Password, you may be asked to provide the information below, depending on the recovery path you’re on.
Last Name
Date of Birth
City & Zip Code
How do I get to the Recover Account link?
Since an OpenCCC account is required to access services such as CCCApply, the online admission application to every California Community College, the vast majority of students and other users will land on the OpenCCC Sign In page when they begin or resume a CCCApply application. Therefore, if you are unable to sign in to OpenCCC, the system recovery algorithm will guide you through the recovery process.
How long will it take to recover my account?
The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.
Common Sign in Issues
I can’t sign in because I’m getting an error message saying my email address hasn’t been validated yet. What do I do?
One of your two attributes is not validated during account creation. Therefore, return to the Sign In page and enter either your email address or mobile phone number, whichever was not initially rejected.
I’m trying to sign in with my home phone number. Why am I getting an error message?
For security purposes, our sign in process requires an email address or a mobile phone that can be used to validate your identity. A landline cannot be designated as a validated sign in credential. Sign in with your unique email address to access the Edit Profile service. Edit the Primary Phone number entered with a mobile phone number then complete the validation process. Once validated, you’ll be able to sign in using your mobile phone or your email address in the future.
Common Account Issues
I need to update or remove some of my contact information. What do I do?
To remove optional personal information from your OpenCCC account, sign in and click OpenCCC Account from the Settings link in the header menu.
I need to update or remove some of my personal information. What do I do?
To remove optional personal information from your OpenCCC account, sign in and click OpenCCC Account from the Settings link in the header menu.
I want to delete my OpenCCC account. What do I do?
To remove your account, please contact a Support Representative for assistance.