July 2020: The CCC Technology Center updated their online support sites with the modern, cloud-based community platform, Vanilla Forums, which serves millions of end-users around the globe. This online guide provides CCC faculty and staff a quick start “how to” primer for using the new tool and connecting with CCCTC college support services.
Welcome
About CCCTechnology.info
This online guide provides CCC faculty and staff a quick start “how to” primer for sharing news and information, connecting with colleagues, and contacting CCCTC college support services.
Community-Based Support Forum
CCCTechnology.info delivers a modern, cloud-based community user experience for California Community Colleges faculty and staff, providing easy access to product news, discussion channels, release announcements, and 24/7 online support for all CCCTC systemwide technology applications and services.
CCCTechnology.info is the one-stop shop for fast and efficient online support from CCC Technology Center support engineers and qualified product experts.
Features & Benefits
The CCCTechnology.info community support forum has modern features that drive user participation and engagement while delivering feedback and discussion in a user-friendly way.
News & System Alerts
CCCTechnology.info provides a single source for outgoing support information related to all CCC systemwide technology solutions and initiatives. From outgoing communication for systemwide technology applications and initiatives. including product news, release announcements and system alerts. Users can set their email preferences to send an email for one or more categories, including the “all products & services” System Alerts category to stay informed of systemwide issues and product announcements.
Connect with Technical Support
CCCTechnology.info community forum is the primary point-of-contact for reporting issues and requesting technical support for systemwide technology solutions college faculty and staff more than outgoing news and alerts from the CCC Technology Center; it maintains the point-of-contact
Discuss & Share with Colleagues
Getting Started Guide
Getting There
The URL for the online community support site for California Colleges faculty and staff is http://ccctechnology.info.
Faculty and staff of the California Community Colleges are encouraged to visit the site and register for an account in order to post questions, add comments, and request support for all CCCTC technology applications and requests.
Register & Sign In
To get to the account registration page, click the Register button in the upper right hand corner of the CCCTechnology.info homepage.
On the Register page, complete the registration form to setup your account.
Email: Enter your email address.
Username: Enter a username of your choice.
Password: Enter a password of your choice.
Confirm Password: Enter your password again.
Security Check: Check the box “I'm not a robot” and wait for the green reCAPTCHA confirmation checkmark to proceed.
Terms of Service: Check the “I agree to the terms of service” checkbox.
Remember Me: Check the “Remember me on this computer” checkbox to ensure your user credentials are stored for this site (optional).
Click to “Sign Up” button to complete the registration process.
Sign In with Social Media
As an alternative to registering for an account, users may sign in using an approved social media account, such as:
Google
Microsoft
Facebook
Twitter
To sign in with one of your social media accounts, you must first have an account already setup with the application.
If you are already signed in to your Google account, enter your account password to confirm your identity.
User Profile & Preferences
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Editing Your Profile
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Setting Your Notification Preferences
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Following Categories
Bookmarking Posts & Threads
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Connecting Your Profile to Social Media
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Using the Support Site
Categories & Discussions
Adding a Post
Replying to a Post
Posting a Question, Comment, or Suggestion
Editing a Post
Contracting Technical Support
