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July 2020: The CCC Technology Center updated their online support sites with the modern, cloud-based community platform, Vanilla Forums, which serves millions of end-users around the globe. This online guide provides CCC faculty and staff a quick start “how to” primer for using the new tool and connecting with CCCTC college support services.

Welcome


Part 1: Getting Started

Overview

This online guide provides CCC faculty and staff a quick start “how to” primer for sharing news and information, connecting with colleagues, and contacting CCCTC college support services.

Community-Based Support Forum

CCCTechnology.info delivers a modern, cloud-based community user experience for California Community Colleges faculty and staff, providing easy access to product news, discussion channels, release announcements, and 24/7 online support for all CCCTC systemwide technology applications and services.  

CCCTechnology.info is the one-stop shop for fast and efficient online support from CCC Technology Center support engineers and qualified product experts.

Getting There

The URL for the online community support site for California Colleges faculty and staff remains http://ccctechnology.info.

Faculty and staff of the California Community Colleges are encouraged to visit the site and register for an account in order to post questions, add comments, and request support for all CCCTC technology applications and requests. and follow/bookmark categories and posts to receive email notifications of future activity.

Registering & Signing In

To use the support site, CCC faculty and staff should follow the simple steps below to register for a user account.

Sign In with a Social Media Account

Setting Up Your Profile & Preferences

Editing Your Profile

Setting Your Notifications Preferences

Following Categories

Bookmarking Posts & Threads

Connecting Your Profile to Social Media


Part 2: Using the Support Site

Viewing Categories

Viewing a Post

Replying to a Post

Posting a Question, Comment, or Suggestion

Editing a Post

Contracting Technical Support

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