Problem Statement or Business Need
Account Recovery is the number one issue being supported by the CCC Helpdesk. The percentage of support calls received by the Helpdesk, based on submitted applications, for all issues has held steady at approximately .049%, with the percentage of those calls pertaining to Account Recovery is roughly since the Standard application was released in 2012. student calls for account recovery/password reset are
Proposed Solution
Requirements Summary
| # | Title | User Story | Importance | Notes |
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| 2 |
Change Specifications
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Changes to Data Download File
Changes to Logic
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Supporting Documentation
Below is additional documentation (i.e., CCCCO legal opinions, residency and/or education code citations, legislation citations, supplemental information, etc.) to be referenced in support of this change request.
| Description | File or Link |
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