FAQs provide implementation and troubleshooting support for the new CCCApply Ed Goal/Majors Filter supporting AB 928.
On This Page:
Why is the check mark disappearing from the Enable Transfer Major Filter box when I navigate away from the page?
A: Following the Pilot release of the new CCCApply Ed Goal/Majors filter, a handful of colleges reported that the checkmark they placed in the Enable Transfer Major Filter checkbox is not staying checked when they navigate away from the Majors screen and then return page. Most of these reports state that though the visible tick does not appear to stay checked in the checkbox, the filter is working in the application. Fortunately, the majority of colleges are reporting that filter is behaving as expected and the checkbox is staying checked (enabled) after checking it.
After troubleshooting the issue with the reporting colleges, we believe that the issue may reside with local browser usage and policies. We're still gathering feedback from the user community.
That said, we have some recommendations for any college that encounters this issue after the production release:
After reviewing and configuring your majors for the filter, check the Enable Transfer Major Filter box to enable the filter and sign out of the Administrator.
Wait 24-48 hours, then return to the Administrator to see if the checkmark is visible in the checkbox, and test the filter behavior in your CCCApply Application.
If this problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance. A support representative will enable or disable the filter on your behalf while we continue to troubleshoot the problem.
We enabled the filter in the Administrator. Why are our majors not sorting as expected in the application?
We’ve reviewed and configured our majors with award types and enabled the Filter checkbox in the Administrator. Why are the majors not sorting as expected in the CCCApply application?
A: With the filter enabled and the Education Goal option to “Obtain an associate degree and transfer to a 4-year institution” selected, your majors with the following award types (AA_degree, AS_degree, AA_T, and AS_T) will appear in the Intended Major or Program of Study drop down, alphabetically by the Major Description value. Below are examples of how the same college’s majors should appear when the trigger Ed Goal option is selected versus when one of the other Ed Goal options is selected.
Normal Display Behavior of Majors
Majors and programs are listed alphabetically by Major Description regardless of the award type value set. This is the normal and expected behavior for how majors are shown listed in the application when the Ed Goal/Majors filter is NOT enabled.
It is also the expected display behavior when the filter is enabled and the applicant selects any Education Goal option other than “Obtain an associate degree and transfer to a 4-year institution” (which is the only option that triggers the filter) in the Education Goal question.
Display Behavior of Majors With Filter Enabled
Majors and programs that have any one of the following award type values (AA_degree, AS_degree, AA_T, and AS_T) will be listed alphabetically by Major Description in the Intended Major or Program of Study drop down only IF the applicant selects the option to “Obtain an associate degree and transfer to a 4-year institution” from the Education Goal question.
The filter combines all of the majors with these four award types and lists them alphabetically by Major Description; which means associate degrees and associate degrees for transfer may be mixed together and displayed alphabetically when the filter is triggered.
Note: Both screenshots include test data configured for a test college application.
How do we confirm that our majors are configured correctly?
There are a few things to test to ensure you have your majors (and terms) configured correctly for the Ed Goal/Majors filter:
Ensure your list of open majors have the correct Award Type value required for the filter: AA_T, AS_T, AA_degree, AS_degree. Only these four award types trigger the enabled filter.
Note: The display of your majors in the Intended Major or Program of Study list with any one of the four award types will sort by Major Description.
Ensure the user is selecting the option to “Obtain an associate degree and transfer to a 4-year institution” from the Education Goal question. This is the only response option that will filter the display of majors with the specified award types (AA_T, AS_T, AA_degree, AS_degree) when the filter is enabled.
Ensure the Term selected by the user does NOT have its Term Application Type set to “Both”. The Term Application Type should be set to “Standard”.
Ensure the Enable Transfer Major Filter checkbox is checked (enabled) and remains visible after 24-48 hours.
If your problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance.
Please see the CCCApply Administrator User Guide when configuring your majors and programs for the Ed Goal/Majors Filter.
Why are some of our categories not showing up in the Major Category drop down?
A: Implementing major categories in the CCCApply Standard application is optional and is not a requirement for the Ed Goal/Majors filter implementation. If your college has implemented major categories, only the categories that have at least one of the majors with one of the specified award types* associated with them will appear in the Major Category drop down list when the filter is enabled.
To ensure every relevant category is included when the filter is enabled:
Ensure all Associate Degrees and Associate Degrees for Transfer majors have the right award type value
Ensure every Associate Degree- programs associated with it. associated with one of the following award types* are associated with at least one category.
Reminder: Major Categories do not display in the Noncredit Application.
For more information on major categories, see Configuring Major Categories in the CCCApply Administrator User Guide for details.
Read more about configuring your CCCApply applications in the CCCApply Administrator:
We just added a new major in the CCCApply Administrator. Why is it not showing up immediately in the application?
A: Expect a certain amount of lag time between the configurations made in the CCCApply Administrator and the functionality in the CCCApply Applications. Typical lag time can range between 15 mins and 48 hours, depending on the specific configuration.
If your problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance.
For more information, see CCCApply Administrator User Guide for details.
Why is the Ed Goal/Majors filter sorting our majors in our Noncredit Application?
A: The Ed Goal/Majors filter was designed and intended for the CCCApply Standard (credit) application. However, one college reported that the filter was sorting their programs in their Noncredit Application as well. Unfortunately the cause for this stems from a known issue related to an open Term with the Term Application Type set to “BOTH” - which allows the Term to be used in both the Standard and Noncredit applications. This Term Application Type setting (BOTH) is also causing an issue with the filter in the Standard Application.
For now we are gauging whether this issue necessitates a fix or not. Meanwhile, our recommendation is to ensure that the “Application Type” attribute in each of your open Terms have one of the following settings: “Standard” or “Noncredit”.
If your problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance.
While testing the filter in the Pilot Environment, why can’t I select a term in the Term Applying For drop down menu?
A: Most likely there is no open Term configured in your Pilot Administrator. Just like in the production system, your Pilot Administrator must be set up with at least the minimum configuration requirements in order for your Pilot Application to behave properly. The minimum configuration requirements are:
At least one open Term must be available
At least one open Major must be available
All other configurations are optional. Please see more information about setting up your Pilot Environment for your CCCApply applications.
For more information, see CCCApply Administrator User Guide for details.