The following one-time update process pertains to all existing Data Warehouse Report Server (DWRS) users prior to CCC Data Warehouse v.2.2.0 release (February 2023).
Changes by User Type
Reminder! The following changes pertain to user accounts established prior to the CCC Data Warehouse v.2.2.0 release in early February 2023.
User Type | What Changed? | Does user need to update their existing Password? | Does user need to update their existing Email Address? | |
College User (Single college district) | SSO User |
See the New Process for College/District Users below. | Only if needed on the college IdP system’s end. If so, contact your college/district IT staff for support. | Only if the email address used in your existing DWRS account has changed or changes in the future. If your email address changes, contact CCCTC Support. |
District User | SSO User |
| Only if needed on the district IdP system’s end. If so, contact your district IT staff for support. | Only if the email address used in your existing DWRS account changes. Same as above. |
Chancellor's Office User | Non-SSO User |
See the Update Process for Existing DWRS Users below. | Yes. All existing users must reset their password due to the security changes in this release (one-time). See the Update Process for Existing DWRS Users below for 6 quick steps to reset your password and re-authenticate their existing account. | Contact CCCTC Support to confirm or update email address. Must be valid in order to complete Forgot Password? reset process. |
CVCOEI User | Non-SSO User | Same as above. | Yes. Same as Chancellor’s Office User answer above. | |
CCCTC Administrator | Non-SSO User | Same as above. | Yes. Same as Chancellor’s Office User answer above. | |
*Non-SSO User = Direct access user (non-IdP) via two-factor authentication (2FA).
For password reset, use the self-serve Forgot Password? link on the DWRS Sign In page.
See Data Warehouse Report Server User Guide for more information including Password Reset Process, etc.
New Process for College/District Users
College and district users will now access the Data Warehouse Report Server via a custom URL configured to their specific MIS code. See Data Warehouse Report Server URLs to find your link.
This change enables single sign-on for authorized users using their existing institution’s IdP credentials (email, password, etc.)
This means that college and district users will no longer “sign in” or authenticate via the direct, two-factor (2FA) process. Changes and updates to user credentials should be directed to your internal college/district IT staff.
For help using the Report Server, please refer to the Data Warehouse Report Server User Guide.
The email address in the new DWRS system must match the one used to create the account initially. If that email address changes at the college end, please contact CCCTC Support to update this information.
Put a note about problems or issues with colleges/districts that have email issues - direct them to Support. Authentication (use the code on top) or use local time.
Update Process for Existing User Accounts (non-SSO)
What do other external users (non-SSO) need to do to update their existing DWRS user account?
All other user account types (non-SSO users) must complete a one-time update process for their existing accounts
From the DWRS Sign in page via the new DWRS URL (should redirect the user, but not sure):
Enter your Email Address
Confirm account Email address is valid and updated in our system (KC).
Ensure the Email Address entered is the one used during account creation. This is needed to validate and reset password (one-time).
If email is no longer valid or is forgotten, the user should contact CCCTC Support to update the email address in their user account. The user should then return to the Sign In page.
On the Sign In page, click on the Forgot Password? link, enter your email address and Submit.
Retrieve Reset Password email and click the verification link. Add and confirm a new password when the Update Password page appears.
Return to Sign In page and retry logging in with email and new password.
Ensure
Continue
Enter email address and
First-Time User Log-In Process