How To Get Support With CCCHelp

Last update: January 28, 2021

What is CCCHelp?

CCCHelp provides call center and online support for students and parents using systemwide online technology applications for the California Community Colleges.

• The CCC Helpdesk provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other emerging student success applications, with 30-second response times.

• CCCHelp.info is an on-demand community based support system moderated by student support specialists which allows users to share ideas, discuss issues, and get assistance from peers.

To get started using online support, visit CCCHelp.info and register for an account.

Why Use CCCHelp.info?

• Search for information and news 24/7

• Get answers to general questions from student success moderators

• Get notified on important topics and discussions

• Share ideas and discuss issues with peers

• Request assistance from CCC support moderators

• Support your peers with your experiences

Contact Support

The CCC Helpdesk and CCCHelp.info are the two primary points-of-contact for reporting issues and requesting support for online technology applications such as OpenCCC, CCCApply, MyPath, and other CCC student applications.

Getting Support

There are several ways to request technical support and help using CCC online applications; the most efficient method for you will depend on your need and the type and severity of the issue. For example, if you encounter an error page or a system outage, or any other occurrence that prevents your use of an application or service, the incident warrants a more expedient response and resolution process than a less severe issue with a known workaround or a request for assistance using an application or creating an OpenCCC account.

Reporting an Incident or Major Issue

Incidents are typically described as occurrences that prevent a user from accessing an application or service. A major issue can be described as an occurrence where an application or service isn't operating as designed for most users and there is no reasonable workaround available.

• Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.

• Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.

• Step 3: Report the issue to CCC Helpdesk (877)247-4836 or email support@openccc.net.

Tips for Reporting Issues

• Brief description of the issue

• Time and date the issue occurred

• Include your browser type (i.e., Chrome, Safari, Internet Explorer)

• Provide a screen shot of the error page message or bug behavior

• Include the URL address

• If available, expand the details tab provided in the error message

Requesting Assistance

To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.