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Welcome
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Find
allthe technical support resources and materials you need for all CCC systemwide technology applications for the California Community Colleges.
To report an issue or incident with a CCCTC technology application or service, click here for step by step instructions.
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Product Supportfor Applications & ServicesResources |
Product Information & Documentation
Resources are available to support your college using systemwide technology applications and services, including:
OpenCCC Account
CCC MyPath
CCCApply
CCCApply Report Center
Data Warehouse Report Server
and more….
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Click here for all CCCTC Products & Services Definitions |
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Technical Support |
College Staff Support
The CCC Technology Center delivers support to California Community Colleges staff and faculty using systemwide technology applications.
Contact us today!
Email: staffsupportccctc@openccc.zendesk.com
Online Forum: CCCTechnology.info
System Requirements: CCCTC Products System Requirements
CCCTechnology.info is so easy to use, and you can be up and running in less than one minute. Or, even easier, sign in with your Google or Facebook account. Once you’ve signed in, you can start searching, discussing, commenting, and sharing with other college faculty and staff.
Getting started is easy!
Register & Sign-In (less than 3 minutes)
Search: Categories and discussions can be searched and sorted
Discuss: Join the conversation or request support
Contact Enabling Services
CCCTC Enabling Services offers dedicated sales and support to see colleges through to successful implementation, configuration, professional development, and adoption of systemwide technology solutions at all California Community Colleges.
Enabling Services endeavors to build strong relationships with colleges to ensure successful product adoption.
Contact Enabling Services at crms@ccctechcenter.org
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College Staff Support Services |
Support for Systemwide Technology Initiatives
CCCTC Support Services is committed to delivering high-quality telephone and online support to students and parents, as well as CCC college faculty and staff.
CCC Helpdesk
CCCHelp.info Online Community Support for Students
CCCTechnology.info Online Community Support for Staff
College Staff Support
Support Fulfillment & Escalation
The CCC Helpdesk (tier 1) provides 24/7 telephone support and monitors the CCCHelp.info online community to ensure any issues are identified and quickly resolved. Our professional team of support representatives will work with users to ensure every issue is quickly brought to closure.
Escalation Process
If an issue cannot be resolved immediately, our efficient escalation process is designed to keep users informed of the status of their issue throughout the resolution process. When required, issues are escalated using the process outlined below.
Support Escalation Flowchart | Support Escalation Process Breakdown |
Click the diagram to enlarge. | Click the diagram to enlarge. |