Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Info

This page provides a step-by-step guide for creating a new student account using OpenCCC 2.0.

...

  1. Start on the Sign In page.

  2. Select the Create An Account link below the Sign In input field.

...

Tip

Success! Attribute is Unique: If your email address is unique, a verification code will be sent to the user’s email account. The Verify Your Accountpage is displayed.

Warning

Attribute is Not Unique: If your email address is not unique, you can try again or switch to the other method by selecting Use mobile phone instead link. The page will refresh with the Mobile Phone input field.

Note

Retry Attempts: If you’re certain that your email address (or mobile number) is unique to you, try to enter it again. The system will allow 3 retry attempts before displaying an error message.

...

Below: Screenshot of the Create Your Account page with the Email Mobile Phone input field displayed.

...

Next: Validate your identity

...

To keep that message from appearing, continue to move through the account creation process and complete the set up of your account. If you are seeing this message - even if you have been active in the account creation process - check your internet connection and, if necessary, refresh the page for a more stable connection.

...

...

I keep getting a message that my account already exists. Why is this happening and what

...

should I do now?

if you are seeing this message during account creation, it means that an account has already been created using more than one piece of personal information associated with you.

...

It is possible that your mobile phone number was already is a duplicate in the system and has already been validated by another user. This could happen in error, or if you shared your mobile phone number with a family member, they may have validated the number before you.

...

Yes! User support is available 24/7 through the Helpdesk phone center (800877) xxx247-xxxx 4836 , by email support@openccc.net, or online through the self-support community site, CCCHelp.info.

...