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Below: Screenshot of the Create Your Account page with the Email Mobile Phone input field displayed.

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Next: Validate your identity

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To keep that message from appearing, continue to move through the account creation process and complete the set up of your account. If you are seeing this message - even if you have been active in the account creation process - check your internet connection and, if necessary, refresh the page for a more stable connection.

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I keep getting a message that my account already exists. Why is this happening and what

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should I do now?

if you are seeing this message during account creation, it means that an account has already been created using more than one piece of personal information associated with you.

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It is possible that your mobile phone number was already is a duplicate in the system and has already been validated by another user. This could happen in error, or if you shared your mobile phone number with a family member, they may have validated the number before you.

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Yes! User support is available 24/7 through the Helpdesk phone center (800877) xxx247-xxxx 4836 , by email support@openccc.net, or online through the self-support community site, CCCHelp.info.

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