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This page provides a step-by-step guide for creating a new student accou= nt using OpenCCC 2.0.
Last update: April 4, 2022
Sections:
OpenCCC is the California Community Colleges federated identity initiati= ve, which includes a student account system that assigns each user a unique= California Community Colleges ID number (CCCID) and allows access to syste= mwide online technology applications via one unique single-sign-on account.=
To create an account students need a unique email address or mobile phon= e number, whichever they prefer, to receive a time-sensitive verification c= ode to validate their identity. Once validated, only a few other details ar= e required to complete the account creation process, including:
Name & Address
Birthdate
Secure password
These are the only data required to create a new OpenCCC account. Additi= onal information may be needed to submit an application for admission or a = financial aid application.
Students must have an OpenCCC account before they can apply to a Califor= nia Community College using CCCApply, therefore most students create their = account the first time they apply for admission. All current and prospectiv= e students, including high school and lower grade students exploring career= s with Career Coach, or submitting a financial aid application, will encoun= ter the Create an Account link on the OpenCCC Sign In page as they begin their CCCApply app= lication for college.
The simple, mobile-friendly account creation process redesign focuses on= the student experience first. Using a clean interface style and clear inst= ructions, users can create & validate a new account, and complete their= Profile, in under 7 minutes.
The new account creation process has been greatly streamlined; neverthel= ess, time-to-creation will vary depending on the user.
A new account can be created in just three easy steps:
Enter your unique email address (or mobile phone number) & validate = your identity
Provide a few additional details required for your record
Create a password to ensure security and to assist with account recovery= , if needed.
That=E2=80=99s it!
Start on the Sign In page.
Select the Create An Account link below the Sign In input field.
Next: The Create Your Account page wil= l display.
By default, the system will prompt the user to use a unique email addres= s for their preferred method of validation.
3. Enter a unique email address in the Email input field.
4. Click the Email My Verification Code button= to begin the process of validating your identity.
Success! Attribute is Unique: If your email address is = unique, a verification code will be sent to the user=E2=80= =99s email account. The Verify Your Account = strong>page is displayed.
Attribute is Not Unique: If your email address is n= ot unique, you can try again or contact Support at s= upport@openccc.net for assistance.
Retry Attempts: If you=E2=80=99re certain that your ema= il address is unique to you, try to enter it again. The system will allow 3= retry attempts before displaying an error message.
Below: Screenshot of the Create Your Account page with = the Mobile Phone input field displayed.
Next: Validate your identity
To validate that the preferred sign in credential used is unique, a secu=
rity code is sent to the user=E2=80=99s email account (or mobile phone devi=
ce). The message is sent from the California Community Colleges and include=
s a time-sensitive six-digit code which must be obtained and entered on the=
Verify Your Account page within 10 minutes to continue th=
e account creation process.
For security purposes, two-factor validation is used to verify your iden= tity. A time-sensitive security code is sent to the user=E2=80=99s email ac= count. The code must be retrieved and used within 10 minutes of requesting = the code. Below is an example of the verification code message received by = email.
5. Retrieve the six-digit security code from your email account (or mobi= le device).
Reminder: The security code is time-sensitive and must = be entered on the Verify Your Account page within= 10 minutes of request.
IMPORTANT: If you don=E2=80=99t see your verification e= mail immediately, please check your Junk / Spam folders to ensure = you don=E2=80=99t miss it.
6. Enter the code in the Verification Code inp= ut field on the Verify Your Account page.
7. Click the Verify Email button to validate the code.=
Validation Success: If your security code is valid, the= create & verify process is complete. The Create Profile= em> section will display next.
Didn=E2=80=99t receive your code? Click the Resend = Code link to receive a new security code. If you want to switch to the= other method of contact, click the Back to Sign In link to start = over.
Next: The Create Profile <= /strong>section is displayed
The user=E2=80=99s validated email address will be pre-filled in the Pro= file with the Preferred Method of Contact indicator set to that me= thod. You=E2=80=99re almost done!
The Create Profile page is divided into three workflow= s:
Enter and confirm your Contact Information
=Provide required Personal Information, and
=Create a secure Password
Need Help? If you need assistance during the Create= Profile process, click on the Help link in the footer to contact tech= nical support.
The Contact Information section collects the i= nformation that helps your college(s) and other systemwide technology appli= cations (as needed) contact you and verify your identity. It=E2=80=99s a sh= ort section and includes the following required fields:
Email Address (required, must be unique for security re= asons)
Confirm Email Address
Primary Phone Number (mobile phone or landline accepted= )
Phone Type
Are you currently homeless? (required)
If you are homeless currently, no further address information will be co= llected at this time.
If you are NOT currently homeless, the following address fields will dis= play. Required fields will display an asterisk.
Country
State/Province
Street Address 1 & 2
Zip Code/Postal Code
Terms of Use Statement (required)
Steps:
1. Enter a unique email address in the Email i= nput field. Confirm the email address in the Confirm Email field. (This is a required field.)
2. Enter your Primary Phone Number and select = the Phone Type.
3. Read and acknowledge the Terms of Use state= ment by putting a checkmark in the adjacent checkbox. This acknowledges you= understand the terms and use of your preferred method of contact.
4. If you are homeless and do not currently have a home address, select = the Yes button under Are you currently homeless? With this response, no additional address fields will be displayed= and you will be prompted to continue to the Personal Information = section.
5. If you are not homeless, select the No button under =E2=80= =9CAre you currently homeless?=E2=80=9D and prepa= re to provide your current home address. The Country field will display.
a. Select your Country f= rom the menu. By default, United States will appear at the top; ho= wever if your home address is outside the United States, select your countr= y from the Country menu. This is a required field.
b. Select your State or = Province from the menu. (Required)
c. Type in the first line of your Street Address in the input field: (Required)
d. Enter additional street address inform= ation in the Street Address 2 field. (Op= tional)
d. Enter your Zip Code (= US) or Postal Code (non-US). (Required) to complete your a= ddress.
6. Click Next when all required fields are fil= led to advance to the Personal Information section.
Required fields are identified with an asteris= k ( * ). If an asterisk not appear at the end of each field label, you are = not required to provide that information.
Note: Once validated, the email address (or mobile numb= er) used to validate your identity during account creation will be pre-popu= lated in the Contact Information section to save you time. This da= ta cannot be changed until your account is created and confirmed, at which = time you can sign in and access the Edit Account system.
Mobile Phone Number Duplicates: If the system detects t= hat the user=E2=80=99s mobile number is a duplicate in the system, the cred= ential cannot be used for validation.
Designed for Student Success: To further simplify the a= ccount creation process, the system will autofill any information we collec= t from you in a previous section, such as your email address or mobile phon= e number (which is collected in the Create & Verify process).
Next: The Personal Information section is displ= ayed.
The Personal Information section collects the = minimal amount of required information needed for your college(s) and other= systemwide technology applications to ensure your educational records are = complete across your educational journey in the California Community Colleg= es system. This section includes required fields, shown below, which are de= noted with an asterisk:
Legal Name (first, middle, and last)
Preferred Name
Date of Birth / Confirm Date of Birth
Steps:
Enter your legal name:
First name (optional)
Middle name (optional)
Last name (required).
Suffix, such as Jr., Sr., or III (optional)
Enter a preferred name (optional).
Enter your date of birth manually or select the date from the calendar p= icker (required)
Confirm your date of birth (required and = strong>both dates must match.)
Click Next to advance to the Credentials secti= on.
Next: The Credentials section is displayed
The final step in the Create Profile section is to set up a sec= ure Password that meets the security criteria req= uirements.
Your secure password must meet the following requirements:
be at least 8 characters in length
contain at least one uppercase letter
contain at least one lowercase letter
contain at least one number
contain at least one of the following special characters ( !, @, #, $, %= , ^, &, or *)
must NOT contain your name
Password Security: When your password meets the require= ments criteria, the =E2=80=9CPassword must:=E2=80=9D box will appear solid green, as shown in the screensho= t below.
Steps:
Enter a string of letters, numbers, and special characters into the Pass= word input field. The combination must meet the criteria requirements liste= d on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure i= t matches the Password field exactly (both fields must match).
Click the Create Account button to submit your= password and finish creating your account.
Your password is required if you forget your Sign in credential= s (email address), or if you need to edit your account.
When you=E2=80=99ve completed all the steps required in the account crea= tion process (outlined above) and clicked the Submit button, the f= ollowing happens:
The Account Confirmation screen will display with a button to continue t= o your destination application.
An Account Confirmation email or text message is sent to your preferred = method (mobile phone or email address).
A unique CCCID is generated for you and stored with your account profile= data. This data is also sent to the college with your CCCApply admission a= pplication or CC Promise Grant fee waiver application.
You will be auto-directed and/or auto-logged in to your destination URL = or application.
To edit your OpenCCC account information:
Click on the Edit Your Account link in the hea= der of any CCC Student Success Suite application, includi= ng CCCApply (Standard, Noncredit, or International applications for admissi= on to college), MyPath student onboarding portal, or the CC Promise Grant a= pplication (fee waiver grant), to display the Edit Account page. The Sign I= n page will display.
Enter your email address or the mobile phone number you used to create &= amp; verify your account, initially.
If you forgot which email address or mobile phone number was used, click= on the Recover Account link on the Sign In page.= Follow the prompts to recover your verified sign in credentials.
Below are some common issues that may arise during account creation with= ways to fix them and keep going. If you encounter other issues not listed = here, please contact a Support Representativ= e at the CCC Technology Center.
First, confirm that you are logging into the right email account or usin= g the correct mobile phone number. If you are sure you are using the correc= t email address or mobile phone number, contact CCCTC Support= Representative for user support.
If you are seeing the Session Expiration message, the system is= saying it has not had any user activity in the past 10 minutes. This is st= andard functionality in web applications that are concerned about security = and privacy of personal information.
To keep that message from appearing, continue to move through the accoun= t creation process and complete the set up of your account. If you are seei= ng this message - even if you have been active in the account creation proc= ess - check your internet connection and, if necessary, refresh the page fo= r a more stable connection.
if you are seeing this message during account creation, it means that an= account has already been created using more than one piece of personal inf= ormation associated with you.
Stop creating a new account and return to the Sign In page. Click on the= Recover Account link to see if you already have an account and attempt to = recover your sign in credentials.