| Info |
|---|
This page provides a step-by-step guide for creating a new student account using OpenCCC 2.0. |
...
Students must have an OpenCCC account before they can apply to a California Community College using CCCApply, therefore most students create their account the first time they apply for admission. All current and prospective students, including high school and lower grade students exploring careers with Career Coach, or submitting a financial aid application, will encounter the Create an Account link on the OpenCCC Sign In page as they begin their CCCApply application for college.
...
The simple, mobile-friendly account creation process redesign focuses on the student experience first. Using a clean interface style and clear instructions, users can create & validate a new account, and complete their Profile, in under 7 minutes.
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
The new account creation process has been greatly streamlined; nevertheless, time-to-creation will vary depending on the user. |
...
A new account can be created in just three easy steps:
Enter
...
your unique email address (or mobile phone number) & validate your identity
Provide a few additional details required
...
for your record
Create a password to ensure security and
...
to assist with account recovery, if needed.
That’s it!
Step 1: Create & Verify Your Account
Create Your Account
Start on the Sign In page.
Select the Create An Account link below the Sign In input field.
...
Next: The Create Your Account page will display.
| Note |
|---|
By default, the system will prompt the user to use a unique email address for their preferred method of validation. Alternately, a unique mobile phone number could be used. |
3. Enter a unique email address in the Email input field.
4. Click the Email My Verification Codebuttonto begin the process of validating your identity.
...
tip
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Success! Attribute is Unique: If your email address is unique, a verification code will be sent to the user’s email account. The Verify Your Accountpage is displayed. |
| Warning |
|---|
Attribute is Not Unique: If your email address is not unique, you can try again or switch to the other method by selecting Use mobile phone instead link. The page will refresh with the Mobile Phone input fieldcontact Support at support@openccc.net for assistance. |
| Note |
|---|
Retry Attempts: If you’re certain that your email address (or mobile number) is unique to you, try to enter it again. The system will allow 3 retry attempts before displaying an error message. |
...
Below: Screenshot of the Create Your Account page with the Email Mobile Phone input field displayed.
...
Next: Validate your identity
...
| Note |
|---|
For security purposes, two-factor validation is used to verify your identity. A time-sensitive security code is sent to the user’s email account (or mobile device). The code must be retrieved and used within 10 minutes of requesting the code. Below is an example of the verification code message received by email. |
...
7. Click the Verify Email button to validate the code.
| Tippanel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Validation Success: If your security code is valid, the create & verify process is complete. The Create Profile section will display next. |
| Warning |
|---|
Didn’t receive your code? Click the Resend Code link to receive a new security code. If you want to switch to the other method of contact, click the Back to Sign In link to start over. |
| Info |
Next: The Create Profile section should be displayed and you are almost done. |
Next: The Create Profile section is displayed
The user’s preferred and validated sign in credential (email or mobile number) email address will be pre-filled in the Profile with the Preferred Method of Contact indicator set to that method. You’re almost done!
Step 2: Create Your Profile
...
| Note |
|---|
Required fields are identified with an asterisk ( * ). If an asterisk not appear at the end of each field label, you are not required to provide that information. |
| Panel | |
|---|---|
| |
| |
Note: Once validated, the email address (or mobile number) used to validate your identity during account creation will be pre-populated in the Contact Information section to save you time. This data cannot be changed until your account is created and confirmed, at which time you can sign in and access the Edit Account system. |
| Note |
|---|
Mobile Phone Number Duplicates: If the system detects that the user’s mobile number is a duplicate in the system, the credential cannot be used for validation. |
be used for validation. |
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Designed for Student Success: To further simplify the account creation process, the system will autofill any information we collect from you in a previous section, such as your email address or mobile phone number (which is collected in the Create & Verify process). |
...
Next: The Personal Information section is displayed.
Personal Information Section
...
Legal Name (first, middle, and last)
Preferred Name
Date of Birth / Confirm Date of Birth
Steps:
Enter your legal name:
First name (optional)
Middle name (optional)
Last name (required).
Suffix, such as Jr., Sr., or III (optional)
Enter a preferred name (optional).
Enter your date of birth manually or select the date from the calendar picker (required)
Confirm your date of birth (required andboth dates must match.)
Click Next to advance to the Credentials section.
Next: The Credentials section is displayed
...
be at least 8 characters in length
contain at least one uppercase letter
contain at least one lowercase letter
contain at least one number
contain at least one of the following special characters ( !, @, #, $, %, ^, &, or *)
must NOT contain your name
...
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Password Security: When your password meets the requirements criteria, the “Password must:” box will appear solid green, as shown in the screenshot below. |
Steps:
Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).
Click the Create Account button to submit your password and finish creating your account.
| Note |
|---|
Your password is required if you forget your Sign in credentials (email or mobile phone numberaddress), or if you need to edit your account. |
...
To edit your OpenCCC account information:
Click on the Edit Your Account link in the header of any CCC Student Success Suite application, including CCCApply (Standard, Noncredit, or International applications for admission to college), MyPath student onboarding portal, or the CC Promise Grant application (fee waiver grant), to display the Edit Account page. The Sign In page will display.
Enter your email address or the mobile phone number you used to create & verify your account, initially.
If you forgot which email address or mobile phone number was used, click on the Recover Account link on the Sign In page. Follow the prompts to recover your verified sign in credentials.
User Flow: Create & Verify Account
...
To keep that message from appearing, continue to move through the account creation process and complete the set up of your account. If you are seeing this message - even if you have been active in the account creation process - check your internet connection and, if necessary, refresh the page for a more stable connection.
...
...
I keep getting a message that my account already exists. Why is this happening and what
...
should I do now?
if you are seeing this message during account creation, it means that an account has already been created using more than one piece of personal information associated with you.
...
It is possible that your mobile phone number was already is a duplicate in the system and has already been validated by another user. This could happen in error, or if you shared your mobile phone number with a family member, they may have validated the number before you.
...
Yes! User support is available 24/7 through the Helpdesk phone center (800877) xxx247-xxxx 4836 , by email support@openccc.net, or online through the self-support community site, CCCHelp.info.
...