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There are several ways to get help and technical support and help using CCC online applications; the most efficient method for you will depend on your need and the type and severity of the issue being reported. For example, encountering if you encounter an error page , or a system outage, or any other occurrence that is preventing prevents your use of an application or service, the incident warrants a more expedient response and resolution process (see Reporting Issues & Incidents below) than a less severe issue with a known workaround or a request for assistance using an application or creating an OpenCCC account.
Before contacting any CCCHelp support servicesservice, please review the issue reporting processes below and follow the method that best represents your issue or need.
Reporting
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an Incident or Major Issue
Incidents are typically described as occurrences that prevent users a user from accessing an application or service. A major issue occurs when can be described as an occurrence where an application or service isn't operating as designed for most users and there is no reasonable workaround is available.
Step 1: Visit CCCHelp.info and search through the CCCTC System Alerts category to see if the issue and recommended solution or workaround has already been reported in the community. If no information is found, prepare to gather the necessary information required for reporting a major issue or access incident.
Step 2: Capture relevant details about the issue and, if possible, snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the browser URL address in the screenshot.
Step 3: Report the issue, along with your browser and operating system Information, to CCC Helpdesk (877)247-4836 or email support@openccc.net.
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