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_{Last update: January 18, 2022}

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• Provide a brief description of the issue

• Include the time and date that the issue occurred

• Include your browser type (i.e., Chrome, Safari) and operating system

• Provide a screen shot of the error page message or bug behavior

• Include the URL address of the application or webpage

• If available, expand the details tab provided in the error message and include in your report

What Not to Include

• For security reasons, please do not include or attach any personal identifying information about yourself in an online post

• If your issue pertains to spam, bad actors, or fraudulent activity, please contact the CCC Helpdesk immediately.

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Get Help With Your New OpenCCC Account

CCCHelp.info - the online support forum for students and parents - is designed to be your first stop for getting help with your new or existing OpenCCC account. A dedicated team of support engineers monitor all posts and requests for help with signing in with or recovering your existing account, resetting your password, and creating a brand new account, during support hours, Monday - Friday, 8:00am - 5:00pm.

For technical issues with an online application, please call the CCC Helpdesk directly at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your accountemail support@openccc.net.