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_{Last update: January} 28_18, 2021₂₀₂₂

Quick Links

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What is CCCHelp.info?

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CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.

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To get started using online support, visit CCCHelp.info and register for an account.

Why Use CCCHelp.info?

• Search for information and news 24/7

• Get answers to general questions from student success moderators

• Get notified on important topics and discussions

• Share ideas and discuss issues with peers

• Request assistance from CCC support moderators

• Support your peers with your experiences

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Steps for Requesting Support

The CCC Helpdesk and CCCHelp.info are the two primary points-of-contact for reporting issues and requesting support for online technology applications such as OpenCCC, CCCApply, MyPath, and other CCC student applications.

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CCC Helpdesk Call Center

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(877) 247-4836

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24/7 call center for student support.

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CCC Helpdesk Email

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support@openccc.net

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Request help or report an issue by email.

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CCCHelp.info

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ccchelp.info

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Share, discuss, or post a question to the online student support community.

How to Request Support

Students are encouraged to get help and report issues Students are encouraged to use the self-service functionalities of CCCHelp.info to find information, ask for help, and report an issue using the steps below.

• Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.
  

• Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.
  

• Step 3: Report the issue to CCC Helpdesk (877) 247-4836 or email support@openccc.net.

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Tips for Reporting Issues

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For best results, use the tips below to ensure fast and efficient troubleshooting.

• Provide a brief description of the issue

• Time Include the time and date that the issue occurred

• Include your browser type (i.e., Chrome, Safari, Internet Explorer) and operating system

• Provide a screen shot of the error page message or bug behavior

• Include the URL address of the application or webpage

• If available, expand the details tab provided in the error message and include in your report

What Not to Include

• For security reasons, please do not include or attach any personal identifying information about yourself in an online post

• If your issue pertains to spam, bad actors, or fraudulent activity, please contact the CCC Helpdesk immediately.

Requesting User Assistance

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Get Help With Your New OpenCCC Account

CCCHelp.info - the online support forum for students and parents - is designed to be your first stop for getting help with your new or existing OpenCCC account. A dedicated team of support engineers monitor all posts and requests for help with signing in with or recovering your existing account, resetting your password, and creating a brand new account, during support hours, Monday - Friday, 8:00am - 5:00pm.

For technical issues with an online application, please call the CCC Helpdesk directly at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your accountemail support@openccc.net.