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This page provides a step-by-step user guide for editing or updating your OpenCCC Account. |
OpenCCC 2.0 is currently available in the Pilot environment only. Last update: June 9April 4, 20212022
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About the Edit Account Process
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Users can update their OpenCCC account information directly from the main menu bar in every Student Success Suite application, including OpenCCC, MyPath, and CCCApply (all applications).
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See below for step by step instructions.note
Important: This document will discuss the process for updating OpenCCC 2.0 account information. Watch for more information and detailed instructions for editing your profile information following the CCCApply upgrade release, coming October 2021.
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Steps for Editing Your Account
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To edit your account:
Sign In: From the OpenCCC Sign In page, enter your verified account credential (email address or mobile number) and click the Next button. On the Password page, enter your password then click the Sign In button.
Click the Settingslink in the header menu of any Student Success Suite application page.
Click the “OpenCCC Account” link to display the Edit Account page.
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The Edit Account page displays.
Update Contact Method: Edit or update your Contact Information Email address and mobile phone number as needed. Update your Reminder: A unique email address is required.
Change Preferred Method of Contact (optional) and verify your new information as needed.
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: Confirm that your preferred method of contact button is set correctly. To change how you want to be contacted, click the Make Preferred button.
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A Note About Duplicate Mobile Phone Numbers: During account creation, editing your account, or any time the verification process is required, an error message will display if the system detects that a mobile number or email address has already been entered and verified by another user (duplicate). If you encounter an error message while validating a mobile phone number, please use your unique email address for validation instead, and ensure your “preferred method of contact” is set to Email Address until a unique number can be used. |
The system will allow a duplicate mobile phone number to be saved in your profile unless it is used for verification. At that time, the system will not allow the duplicate mobile number to be a preferred method of contact. If this happens, please verify your unique email address and use that credential when signing in.
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Many times duplicate mobile numbers happen when cellular phone carriers re-issue or recycle phone numbers to new customers. Unfortunately, even if a mobile phone number is new and unique to you now, it may have also been attributed to an existing user in our system in the past. |
Update Legal Name & Address: Edit or update your Legal Name and your Permanent Address as needed.
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Edit or update your Password as needed.
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Update Birthdate: The system allows the user to update their date of birth in case it was entered incorrectly during account creation.
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Change Password: To change your password, click the Change Password link. The Change Password page displays.
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To change your password:
Follow the guidelines provided to ensure your new password meets the security requirements.
Enter your existing password in the Current Password field.
Enter a new password in the New Password field.
Confirm your new password in the Confirm New Password field.
Click the Update Password button to save new password.
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The scope of this guide is limited to the OpenCCC Edit |
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Account flow. Additional user flows |
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are provided on the How To Articles & FAQs page of the CCC Support Services site. |
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Common Reasons to Update Your Account
Changing or resetting your password
Changing your Preferred Method of Contact
Update or remove your contact information
Update or remove your Personal information
Removing your account from the CCC system
General Information
Account Profile Data Storage
Required information
System-generated Information
Account information that cannot be changed or removed
Frequently Asked Questions About Editing Your OpenCCC Account
Can you change your CCCID?
What if I have two CCCIDs? Which one should I use?
Can I change my Social Security number?
How do I change my email address?
How do I change my landline phone number?
I recently got married. How do I update my old name?
I am no longer homeless. How do I add my address to my account?
I recently became homeless. How do I remove my address in my account?
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Updating your mobile phone number
Updating your email address
Updating your homeless status
Updating your address
Contact Support
To get help editing your OpenCCC account, click the Help link in the footer of every Student Success Suite application page.
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Related articles
How to Sign In to Your OpenCCC Account with OpenCCC 2.0
How to Recover Your OpenCCC Account with OpenCCC 2.0