Last update: January
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18,
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2022
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.info provides community-based online support for California Community Colleges students and parents using online technology applications. |
What is CCCHelp.info
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What is CCCHelp?
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?
CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.
The CCC Helpdesk provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other emerging student success applications, with 30-second response times.
CCCHelp.info is an on-demand community based support system moderated by student support specialists which allows users to share ideas, discuss issues, and get assistance from peers.
To get started using
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online support
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, visit CCCHelp.info and register for an account.
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Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more.
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If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877) 247-4836 or email support@openccc.net. |
Contact Information
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Why Use CCCHelp.info
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CCC Helpdesk Call Center
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(877) 247-4836
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24/7 call center for student support.
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CCC Helpdesk Email
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Request help or report an issue by email.
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Share, discuss, or post a question to the online student support community.
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Getting Support
There are several ways to request technical support and help using CCC online applications; the most efficient method for you will depend on your need and the type and severity of the issue. For example, if you encounter an error page or a system outage, or any other occurrence that prevents your use of an application or service, the incident warrants a more expedient response and resolution process than a less severe issue with a known workaround or a request for assistance using an application or creating an OpenCCC account.
Before contacting any CCCHelp support service, please review the issue reporting processes below and follow the method that best represents your issue or need.
Reporting an Incident or Major Issue
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Search for information and news 24/7
Get answers to general questions from student success moderators
Get notified on important topics and discussions
Share ideas and discuss issues with peers
Request assistance from CCC support moderators
Support your peers with your experiences
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Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more. |
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Steps for Requesting Support
Students are encouraged to use the self-service functionalities of CCCHelp.info to find information, ask for help, and report an issue using the steps below.
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Reminder: An issue that prevents your access to an application or service, or disrupts an application from operating as designed, should be reported immediately to the CCC Helpdesk (877) 247-4836. |
Step 1: Visit CCCHelp.info and search
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to see if the issue
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has already been reported
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. If no information is found, prepare to gather the necessary information
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to report the issue.
Step 2: Capture relevant details about the issue and
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snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the
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URL address in the screenshot.
Step 3: Report the issue
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to CCC Helpdesk (877) 247-4836 or email
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Tip: For issues that cannot be resolved immediately by the CCC Helpdesk, be sure to provide your phone and email address to the support representative to obtain a Zendesk ticket for tracking and communication purposes. |
Reporting a Minor Issues or Bug
A minor issue or bug is when some features of an application or service are unavailable, but a workaround exists and the majority of the application is still functional. A minor bug is an error or a flaw in an application that causes it to behave in unintended ways or produce an incorrect or unexpected result. To report a bug or other minor issue, follow the directions below:
Step 1: Visit CCCHelp.info and search through the relevant categories and discussions to see if the issue or bug is known, and if a recommended solution or workaround is available. If there are no existing discussions or alerts about the issue, select a category and start a new discussion post based on the to gather the necessary information required for reporting a major issue or access incident.
Step 2: Gather details about the issue or bug, including a screen capture if possible.
Step 2: Report the bug to CCCHelp the CCC Helpdesk immediately at (877) 247-4836, or email support@openccc.net
Requesting Assistance
To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.
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Need Help with OpenCCC Account Recovery? |
Why Use CCCHelp.info?
Facilitating the OpenCCC account is a comprehensive support program providing a Tier 1 help desk that services thousands of students applying to college with 30-second response times.
We developed CCCHelp.info, a community based support system moderated by our student support specialists. In addition, we have support systems in place for college staff.
To facilitate continuous improvement in our support services as we expand the offering to cover emerging applications from systemwide technology initiatives, we will incorporate the ITIL (Information Technology Infrastructure Library) guidelines into all of our support practices.
CCCHelp.info allows students to get answers to general questions related to the , and share and discuss issues with other users related to CCC systemwide technology applications. In addition, students can connect with site moderators which include CCC Technology Center support representatives, product developers, and college student services.
Search through discussions and FAQs
The best first step when troubleshooting an issue or seeking information to a topic, is to check out the discussions and FAQs on CCCHelp.info. Chances are your issue may have already been reported and solutions have been discussed within the community, allowing you to resolve your issue in record time without even having to send in a support request. If you don’t find news posted by Support, or if you don’t find answers to your specific question, then it’s probably time to contact us directly.
Your issue has likely already been reported
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If you find that an issue has not been reported on CCCHelp.info, please gather and submit the issue details as described above.
Tips for Reporting Issues
For best results, use the tips below to ensure fast and efficient troubleshooting.
Provide a brief description of the issue
Include the time and date that the issue occurred
Include your browser type (i.e., Chrome, Safari) and operating system
Provide a screen shot of the error page message or bug behavior
Include the URL address of the application or webpage
If available, expand the details tab provided in the error message and include in your report
What Not to Include
For security reasons, please do not include or attach any personal identifying information about yourself in an online post
If your issue pertains to spam, bad actors, or fraudulent activity, please contact the CCC Helpdesk immediately.
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Need help with your OpenCCC Account? |
Get Help With Your New OpenCCC Account
CCCHelp.info - the online support forum for students and parents - is designed to be your first stop for getting help with your new or existing OpenCCC account. A dedicated team of support engineers monitor all posts and requests for help with signing in with or recovering your existing account, resetting your password, and creating a brand new account, during support hours, Monday - Friday, 8:00am - 5:00pm.
For technical issues with an online application, please call the CCC Helpdesk directly at (877) 247-4836, or email support@openccc.net.
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Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more |
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Register & Post
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