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The |
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one-time |
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process below is for existing CCC Data Warehouse Report Server (DWRS) users |
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Overview of Changes
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who are using direct, two-factor authentication (2FA) to access the Data Warehouse Report Server |
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(DWRS). This is also known as “non-SSO” access. For more information, see the CCC Data |
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See Account Update Process FAQsbelow. |
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Update Process for DWRS Users
Due to recent security updates, existing non-SSO DWRS users need to update and re-verify their existing accounts using the process below.
Instructions
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Next Steps: See the change table below which outlines next steps depending on your user type.
On This Page
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Navigate to the new URL for the DWRS: https://dw-reports.ccctechcenter.org/jasperserver-pro/login.html
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Reminder! The following changes pertain to user accounts established prior to the CCC Data Warehouse v.2.2.0 release in early February 2023.
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User Type
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What Changed?
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Does user need to update their existing Password?
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Does user need to update their existing Email Address?
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College User
(Single college district)
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SSO User
New URL configured to your MIS code (see process below)
Use current college IdP credentials for SSO
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Only if needed on the college IdP system’s end. If so, contact your college/district IT staff for support.
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Only if the email address used in your existing DWRS account has changed or changes in the future. If your email address changes, contact CCCTC Support.
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District User
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SSO User
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New URL configured to your MIS code (see table below).
Use current district IdP credentials for SSO
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Only if needed on the district IdP system’s end. If so, contact your district IT staff for support.
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Only if the email address used in your existing DWRS account changes. Same as above.
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Chancellor's Office User
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Non-SSO User
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New URL for direct access (non-IdP) users*
User account’s Password must be reset (one-time process)
User account’s Email address must be valid (associated with user account) to receive the password reset link.
User must repeat the authentication process upon first sign in (including QR Code, etc.) (one-time)
See the Update Process for Existing DWRS Users below.
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2. Reset Password |
Password Reset is required. (The Password Reset Process is also detailed with screenshots in the Data Warehouse Report Server User Guide.)
From the Sign In page, click the Forgot Password? link.
Enter the email address that was used to create your existing account. This is important.
A success message appears directing the user to a confirmation email message sent to their Inbox.
Follow the instructions in the email by clicking on the embedded link to verify your address.
On the Change/Update your password screen, enter a new password and repeat the password to confirm. Click Continue.
Return to the Sign In page, enter your valid email address and new password in the input fields. Click Submit to continue.
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Note: If you cannot remember the email address used to create your existing account, or if the email address has changed since then, please contact CCCTC Support so they can manually update the email address in your account. |
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3. Repeat the Verification Process. The remaining steps of this process are a repeat of the First-Time User Log In Process used to verify your original DWRS account. Refer to that section for more details and screenshots. |
When prompted, scan the QR code image that appears on the screen.
As the authenticator scans the barcode (QR Code), a six-digit verification code will appear/register in your authenticator app. Copy the code.
Paste or type the six-digit code in the input field, then click “Submit” to go to the next page.
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After this one-time process to re-verify your new password, you will sign in using the Verified User Log In Process for DWRS access. |
Helpful Links
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The Data Warehouse Report Server User Guide has been updated with all changes and new features, including the new Password Reset Process. |
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Email & Password Reset Support
If you encounter any errors or issues during the account update process, please contact CCCTC Support for assistance.
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Account Update Process FAQs
What is the new DWRS URL for Non-SSO users?
https://dw-reports.ccctechcenter.org/jasperserver-pro/login.html
Do I need to reset my password if I have an existing non-SSO user account?
Yes. All existing direct access users must reset their password due to the security
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updates deployed in this release
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Do I need to update or confirm my email address if I have an existing non-SSO user account?
In order to reset your password (requirement for existing accounts) you need to provide the email address used when your account was first created and verified.
What do I do if my email address has changed in my existing account?
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have your email address
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CVCOEI User
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Non-SSO User
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Same as above.
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Yes. Same as Chancellor’s Office User answer above.
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CCCTC Administrator
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Non-SSO User
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Same as above.
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Yes. Same as Chancellor’s Office User answer above.
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*Non-SSO User = Direct access user (non-IdP) via two-factor authentication (2FA).
For password reset, use the self-serve Forgot Password? link on the DWRS Sign In page.
See Data Warehouse Report Server User Guide for more information including Password Reset Process, etc.
New Process for College/District Users
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This change enables single sign-on for authorized users using their existing institution’s IdP credentials (email, password, etc.)
This means that college and district users will no longer “sign in” or authenticate via the direct, two-factor (2FA) process. Changes and updates to user credentials should be directed to your internal college/district IT staff.
For help using the Report Server, please refer to the Data Warehouse Report Server User Guide.
The email address in the new DWRS system must match the one used to create the account initially. If that email address changes at the college end, please contact CCCTC Support to update this information.
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Put a note about problems or issues with colleges/districts that have email issues - direct them to Support. Authentication (use the code on top) or use local time. |
Update Process for Existing User Accounts (non-SSO)
What do other external users (non-SSO) need to do to update their existing DWRS user account?
All other user account types (non-SSO users) must complete a one-time update process for their existing accounts
From the DWRS Sign in page via the new DWRS URL (should redirect the user, but not sure):
Enter your Email Address
Confirm account Email address is valid and updated in our system (KC).
Ensure the Email Address entered is the one used during account creation. This is needed to validate and reset password (one-time).
If email is no longer valid or is forgotten, the user should contact CCCTC Support to update the email address in their user account. The user should then return to the Sign In page.
On the Sign In page, click on the Forgot Password? link, enter your email address and Submit.
Retrieve Reset Password email and click the verification link. Add and confirm a new password when the Update Password page appears.
Return to Sign In page and retry logging in with email and new password.
Ensure
Continue
Enter email address and
First-Time User Log-In Process
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manually updated in the new secure system. The DWRS currently does not have a self-serve email update function.
Summary of the update process for a Non-SSO user:
New URL for direct access (no IdP) users*
A one-time Password Reset is required to re-authenticate your existing account.
You must have a valid Email address that matches the email associated with your account for the DWRS. If your original email address has changed, please contact Support.
A one-time repeat of the First-time User Log In process is required to re-authenticate your account access.
What is a Non-SSO user in the DWRS?
This type of user is accessing the Data Warehouse Report Server using direct, two-factor authentication (2FA) with an account created by the CCCTC Enabling Services. This user is not authenticating through a college or district IdP.
Who should have a Non-SSO user account?
Non-SSO users include authorized users from the Chancellor’s Office, CVC/OEI, and other external stakeholders who are not accessing the DWRS through a college or district IdP.