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Designed to provide self-service, online support and college information, CCCHelp.infois monitored by support technicians and student services representatives across all 116 California Community Colleges.
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About CCCHelp.info
Online community-based support and discussion forum
Provide CCCHelp.info provides an easy-to-use, online platform to request technical support for CCC student success applications, such as: CCCApply, OpenCCC, MyPath, Canvas, and CC Promise Grant applications.
Delivers up-to-date news and information related to about CCC technology applications and services
Share, discussionAllows users to share, discuss, and collaborate with other CCC students, 24/7
Post Posts and comments are monitored by CCC Technology Center support technicians representatives and subject matter experts, Monday - Friday 7:00am - 4:00pmProvides an easy-to-use, online help platform to request technical support for all CCC student success applications, such as: CCCApply, OpenCCC, MyPath, Canvas, and CC Promise Grant applications.
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Features & Benefits
CCCHelp.info is a powerful community-based resource forum with tons of features designed to promote user participation and engagement while encouraging feedback participation and discussion in a user-friendly way.
Request support by posting a new Discussion in any Category
Ask questions about using technology products applications and services
Comment, bookmark and/or share Discussions
Set notifications to stay informed on CCCTC System Alerts or any/all available Categories.
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See more Cutting Edge Features available in the Vanilla Forums platform, below. |
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CCC Helpdesk Call Center | (888877) 877247-12344836 | 24/7 call center for student support. |
CCC Helpdesk Email | Request help or report an issue by email. | |
CCCHelp.info | Share, discuss, or post a question to the online student support community. |
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IMPORTANT: To report an outage or service-related issue preventing access to online applications, please contact support@openccc.net immediatelyIf you encounter a problem preventing your access to any CCC online application, please contact the CCC Helpdesk immediately at (888)247-4836 or email support@openccc.net. |
Share & Discuss
User-generated content is defined as a “Post” within the CCCHelp.info community. New posts - or Discussions - will start a discussion thread. Responding to a Discussion post is called a Comment. Each Discussion can have many Comments, or they could have none.
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Getting There
From your preferred desktop or mobile browser, navigate to the CCCHelp.info community at http://CCCHelp.info.
California Community Colleges students are encouraged to register for an account on CCCHelp.info today and begin connecting with your peers.
Register & Sign In
To register for an accountget started, click the“Register” button on the CCCHelp.info homepage to display the Register page.
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To sign in with one of the integrated social media platforms, you must have an account already set up with the that platform. |
To sign in using your Google account, enter your Google account password to confirm your identity.
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Select
Edit Profile
from the User menu.Select
Notification Preferences
from the preferences menu on the left side of window.Once you've set your preferences be sure to click the
Save Preferences
button at the bottom of the screen.
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Please note that screenshots and directions above are from a generic desktop view of a Vanilla forum. |
Setting Up
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The following is an example of what the Edit Profile page looks like.
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Category Notifications
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Setting Up Category Notifications
To set your preferences for Category Notifications, so you can stay informed of new posts, system alerts, upcoming releases & maintenance windows,
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Bookmarks can allow users to keep track of a favorite or important discussion. Users can choose to be notified via pop up or email when other users comment on their bookmarked discussions.
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Cutting-Edge Features
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