CCCHelp.info: Online Community-Based Support for Students
Last update: January 22, 2021
This quick-start guide is designed to help California Community Colleges students register and use CCCHelp.info - the community-based support forum for online technology applications such as CCCApply.
CCCHelp.info provides an online community-based support forum for students, parents and the California Community Colleges community seeking support and information around systemwide information technology applications and services that support student success.
Designed to provide self-service, online support and college information, CCCHelp.infois monitored by support technicians and student services representatives across all 116 California Community Colleges.
Need Help Now? Contact the CCC Helpdesk at (877) 247-4836 or email us at email@example.com for 24/7 student support and information.
In This Guide
CCCHelp.info provides an easy-to-use, online platform to request technical support for CCC student success applications, such as: CCCApply, OpenCCC, MyPath, Canvas, and CC Promise Grant applications.
Delivers up-to-date news and information about CCC technology applications and services
Allows users to share, discuss, and collaborate with other CCC students, 24/7
Posts and comments are monitored by CCC Technology Center support representatives and subject matter experts, Monday - Friday 7:00am - 4:00pm
Features & Benefits
CCCHelp.info is a powerful community-based resource with tons of features designed to promote user engagement while encouraging participation and discussion in a user-friendly way.
Request support by posting a new Discussion in any Category
Ask questions about using technology applications and services
Comment, bookmark and/or share Discussions
Set notifications to stay informed on CCCTC System Alerts or any/all available Categories.
CCCHelp.info is the primary point-of-contact for reporting issues and requesting technical support for systemwide technology applications such as CCCApply, MyPath, CC Promise Grant and other student applications.
Share, discuss, or post a question to the online student support community.
IMPORTANT: If you encounter a problem preventing your access to any CCC online application, please contact the CCC Helpdesk immediately at (888)247-4836 or email firstname.lastname@example.org.
Share & Discuss
User-generated content is defined as a “Post” within the CCCHelp.info community. New posts - or Discussions - will start a discussion thread. Responding to a Discussion post is called a Comment. Each Discussion can have many Comments, or they could have none.
Getting Started Guide
Stay Informed. Register for an account and set your Profile Notifications to receive news and information from the CCC Technology Center.
Tip: For easy access, we recommend you bookmark this page in your preferred browser.
The CCCHelp.info homepage presents a forum-style landing page for registered users and visiting guests. Visitors have read-only access to the categories and discussions throughout the site; however, in order to post, comment, or reply to discussions registration is required.
The image below shows the homepage view that new users will see when they visit the site. The “Register” and “Sign-In” buttons appear at the top of the screen and in the sidebar.
Registered users see all discussions, current messaging, system alerts, and notification links in the right-tool bar.
The MeBox shows your profile picture and username when you are logged in and provides several vital links to other areas of the platform. You can view your notifications, bookmarks, visit your own profile page.
The side panel includes widgets, quick links, and pockets of content that are easily accessible in our support community.
Categories: Categories are how posts are organized within this community.
Recent Discussions: A list of all discussions across all categories in the community, ranked by the date they were published or last updated.
Activity: A feed that displays all recent member activity such as; who has joined, who has changed their picture, status updates, etc.
My Bookmarks: Bookmarks or My Bookmarks are discussions that have been “starred” or bookmarked by clicking the star icon to the right of the discussion. Bookmarks are added to the Bookmarked Discussions Box in the Panel element (sidebar). This will only populate if the user has bookmarked at least 1 discussion. The My Bookmarks link will not appear in the side panel to Guest or users with no bookmarks.
My Discussions: A list of all discussions the currently signed in user has published. This will only populate if the user has authored at least 1 discussion and will not appear to Guests.
Unanswered: A list of unanswered questions that you have permission to see.
Best Of: The Best Of link displays a showcase of the best content in the CCCHelp.info community that other members or our moderators have voted as the best content. Moderators can also promote certain content to the Best Of page, which will constantly be refreshed as new content is published.
Groups: A list of Groups that the user is a member of as well as a list of Popular Groups and All Groups.
Categories & Discussions
A category is a discussion space dedicated to a specific topic, application, or service where students can ask questions, seek information or connect with other students. Categories appear listed on the home page for easy access. Users can select a category by clicking on the category title. Note that a category can have subcategories. If this is the case, then users will be able to post discussions in both the parent category, and the (child) subcategories.
Stay Informed! Set your Notificationsto receive an email or desktop pop-up each time a new discussion is posted to a specific category. For details, see the Setting Up Notification Preferences section above.
Discussions are questions, comments, or messages posted to one or more Categories within the community. “Posting” - or commenting - on a discussion is the primary way users interact within our community. There is a range of discussion types available to suit your needs.
At the bottom of each discussion, there is a text field where users type their comments and submit them by hitting the “Post Comment” button. That comment will immediately appear at the bottom of the discussion, adding it to the conversation.
Creating A New Discussion
To create a new discussion, click on the New Discussion button in the right side bar of any category.
Below is an example of what you will encounter on the New Discussion page:
The user starts a new discussion by selecting the category in which the new discussion should be posted.
The discussion title is required and what will appear at the top of your post once it’s been submitted. It will also identify the discussion on the category index.
The text editor field is where the user will enter the main body of their post.
The user has options to assist in formatting the text, inserting emojis and images, and attaching files.
Once the user has finished creating their post, clicking the Post Discussion button will immediately publish it. Clicking Save Draft will store the post under “My Drafts” in your user’s profile menu. Cancel will return the user back to the category previously viewed.
Discussion vs. Comment Posts: User-generated content is defined as a Post within the site. The initial post in a thread is referred to as a Discussion, and the replies or follow-ups to those Discussions are called Comments. Each Discussion can have many Comments, or they could have none.
Types of Discussions
There are several different types of discussions that users can select when adding a new discussion post in an available category. When creating a new discussion, start by clicking the down-arrow on the “New Discussion” button to reveal the available options:
The New Discussion option is used for adding a general discussion topic or idea.
The Ask A Question option can be used when looking to get an answer or specific information. The screen for posting a question looks identical to the New Discussion screen. When a question is asked, the bottom of each subsequent comment will provide an option for the commenter to mark it as an answer.
The New Event option can be used to post information about an upcoming event.
Tip: When commenting or responding to a posted question, selecting “Yes” within the Comments box marks the post as an answer within that discussion and pins it to the top, right under the initial question.
Bookmarks or My Bookmarks are discussions that have been “starred” or bookmarked by clicking the star icon to the right of a discussion. Bookmarks are added to the Bookmarked Discussions Box in the Panel element (sidebar).
Bookmarks can allow users to keep track of a favorite or important discussion. Users can choose to be notified via pop up or email when other users comment on their bookmarked discussions.
CCCHelp.info is powered by Vanilla Forums - community-based support platform.
Discussion types: In addition to standard discussions, Vanilla allows users to post questions and polls.
Private messaging: Users can have private one-on-one discussions, or they can bring multiple people into the conversation.
Powerful search: Autocomplete helps users find what they are looking for quickly. Search results include images and videos added to posts. Relevance is based on keywords, word order and post quality.
Mentions: Users can mention each other in discussions by writing an "@" before a username. Mentioned users are notified so they can quickly jump into the discussion.
Rich content: Users can format posts with html, markdown or bb code. Images are automatically resized and YouTube and Vimeo videos are automatically embedded. Tweets, Vines and Pins are also automatically recognized when pasted into a comment.
Advanced Editor: Advanced Editor recognizes HTML, BBCode and Markdown. Images, videos and other rich content are easily embedded, files can be uploaded and code blocks can be prettified.
Auto-save: The platform auto-saves your content as you are entering it so that you can close the window on purpose or by accident, and your hard work will not be lost.
Smart history: The platform remembers everything you've seen, keeping you up to date with which discussions have new content.