Last update: January 22, 2021
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This guide provides quick-start guide is designed to help California Community Colleges students and users a quick-start primer for using register and use CCCHelp.info - the online community-based support community forum for systemwide online technology applications such as CCCApply. |
Welcome
CCCHelp.info provides an online community-based support forum for students, parents and the California Community Colleges community seeking support and information around systemwide information technology applications and services that support student success.
Designed to provide self-service, online support and college information, CCCHelp.infois monitored by support technicians and student services representatives across all 116 California Community Colleges.
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Need Help Now? Contact the OpenCCC CCC Helpdesk at (888877) 888247-8888 4836 or email us at support@openccc.net for 24/7 student support and information. |
In This Guide
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About CCCHelp.info
Online community-based support and discussion forum
Provide CCCHelp.info provides an easy-to-use, online platform to request technical support for CCC student success applications, such as: CCCApply, OpenCCC, MyPath, Canvas, and CC Promise Grant applications.
Delivers up-to-date news and information related to about CCC technology applications and services
Share, discussionAllows users to share, discuss, and collaborate with other CCC students, 24/7
Post Posts and comments are monitored by CCC Technology Center support technicians representatives and subject matter experts, Monday - Friday 7:00am - 4:00pm
Provides an easy-to-use, online help platform to request technical support for all CCC student success applications, such as: CCCApply, OpenCCC, MyPath, Canvas, and CC Promise Grant applications.
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Features & Benefits
CCCHelp.info is a powerful community-based resource forum with tons of features designed to promote user participation and engagement while encouraging feedback participation and discussion in a user-friendly way.
Request support by posting a new Discussion in any Category
Ask questions about using technology products applications and services
Comment, bookmark and/or share Discussions
Set notifications to stay informed on CCCTC System Alerts or any/all available Categories.
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See more Cutting Edge Features available in the Vanilla Forums platform, below. |
Technology News & System Alerts
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Contact Technical Support
CCCHelp.info community site is the primary point-of-contact for reporting issues and requesting technical support for systemwide technology solutions.
For assistance with student support
Online: ccchelp.info
Email: support@openccc.net
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applications such as CCCApply, MyPath, CC Promise Grant and other student applications.
CCC Helpdesk Call Center | (877) 247-4836 | 24/7 call center for student support. |
CCC Helpdesk Email | Request help or report an issue by email. | |
CCCHelp.info | Share, discuss, or post a question to the online student support community. |
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IMPORTANT: If you encounter a problem preventing your access to any CCC online application, please contact the CCC Helpdesk immediately at (888)247-4836 or email support@openccc.net. |
Share & Discuss
User-generated content is defined as a “post” “Post” within the CCCHelp.info. The initial post in a thread is referred to as Discussions, replies or follow-ups to those Discussions are called Comments community. New posts - or Discussions - will start a discussion thread. Responding to a Discussion post is called a Comment. Each Discussion can have many Comments, or they could have none.
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Getting Started Guide
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Stay Informed. Set Register for an account and set your Profile Notifications settings to receive system alerts news and release announcements information from the CCC Technology Center. |
Getting There
The URL for the online community support site for California Colleges faculty and staff is From your preferred desktop or mobile browser, navigate to the CCCHelp.info community at http://CCCHelp.info.
Faculty and staff of the California Community Colleges students are encouraged to visit the site and register for an account in order to post questions, add comments, and request support for all CCCTC technology applications and serviceson CCCHelp.info today and begin connecting with your peers.
Register & Sign In
To get to the account registration pagestarted, click the Register “Register” button in the upper right hand corner of the on the CCCHelp.info homepage to display the Register page.
On the Register page, follow the steps below to complete the Registration form to setup your account.
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Sign In with Social Media
As an alternative Students can also sign in to the direct registration process in CCCHelp.info, users may sign in community using one of the approved following established social media accounts, such as:
Google
Microsoft
Facebook
Twitter (Coming soon)Currently not available)
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To sign in with one of |
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the integrated social media |
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platforms, you must |
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have an account already |
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set up with that platform. |
To sign in using your Google account, enter your Google account password to confirm your identity.
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User Profile & Preferences
Your CCCHelp.info account provides includes a user Profile with preferences that can be customized.
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configurable notification preferences and other settings.
Editing Your Profile
Customizing your Profile includes:
Editing your Username and Email address
Changing your account Password
Adding or changing your profile picture
Setting up your social media account connections
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Setting Your Notification Preferences
Notifications are options that users can set to control if and how they are notified . While some users may prefer by CCCHelp. Users can choose to be notified by pop-ups, other users may prefer to be notified by email. Users can access their individual "notification preferences" on their profile page, and set their preferences for when and how they are notified, either by email or pop-up message, or not at all.
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Notifications can be set by category, discussionsdiscussion, commentscomment, and other activities. |
To set Notification Preferences, click on your Profile icon in the header toolbar and follow the instructions below.
Select
Edit Profilefrom the User menu.
Select
Notification Preferencesfrom the preferences menu on the left side of window.
Once you've set your preferences be sure to click the
Save Preferencesbutton at the bottom of the screen.
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Please note that screenshots and directions above are from a generic desktop view of a Vanilla forum. |
Setting Up Notification Preferences
The following is an example of what the Edit Profile page looks like.
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Setting Up Category Notifications
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To connect, click the Connect button for available social networks.
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Using the
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CCCHelp Support Site
For California Community Colleges students, CCCHelp.info is an all-purpose support and communication site for systemwide technology applications and services developed by the CCC Technology Center.
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The CCCHelp.info homepage is presents a forum-style landing page for both registered users and visiting guests. The layout a slightly different look for un-registered users, but for the most part provides that same functionality for all visitors. All users are welcome to peruse Visitors have read-only access to the categories and discussions on throughout the homepagesite; however, users must sign-in or register for an account before they can post in order to post, comment, or reply to discussions or interact with the site. Below is the homepage registration is required.
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The image below shows the homepage view that new users will see when they visit the site. The “Register” and “Sign-In” buttons appear at the top of the screen and in the |
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sidebar. |
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Registered users will see all discussions, current messaging, system alerts, and notification links in the right-tool bar.
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The MeBox shows your profile picture and username when you are logged in and provides several vital links to other areas of the platform. You can view your notifications, bookmarks, visit your own profile page.
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Notifications
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Side Panel
The side panel includes widgets, quick links, and pockets of content that are easily accessible in our support community.
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A category is a discussion space within the support site where admins and users can initiate questions or requests around a specific topic or product setdedicated to a specific topic, application, or service where students can ask questions, seek information or connect with other students. Categories appear listed on the home page for easy access. Users can select a category by clicking on the category title. Note that a category can have subcategories. If this is the case, then users will be able to post discussions in both the parent category, and the (child) subcategories.
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Stay Informed! Set your Notificationsto receive an email or desktop pop-up each time a new discussion is posted to a specific category. For details, see the Setting Up Notification Preferences section above.
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Bookmarks can allow users to keep track of a favorite or important discussion. Users can choose to be notified via pop up or email when other users comment on their bookmarked discussions.
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Cutting-Edge Features
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