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The one-time process below is for existing CCC Data Warehouse Report Server (DWRS) users |
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Overview of Changes
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who are using direct, two-factor authentication (2FA) to access the Data Warehouse Report Server |
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Next Steps: All existing DWRS users should refer to the change table below which provides an overview of next steps depending on user type. |
On This Page
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Changes by User Type
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(DWRS). This is also known as “non-SSO” access. For more information, see the CCC Data v.2.2.0 |
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User Type
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What Changed?
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Does user need to update their existing Password?
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Does user need to update their existing Email Address?
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College User
(Single college district)
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SSO User
New URL configured to your MIS code (see process below)
Use current college IdP credentials for SSO
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Only if needed on the college IdP system’s end. If so, contact your college/district IT staff for support.
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Only if the email address used in your existing DWRS account has changed or changes in the future. If your email address changes, contact CCCTC Support.
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District User
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SSO User
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New URL configured to your MIS code (see table below).
Use current district IdP credentials for SSO
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Only if needed on the district IdP system’s end. If so, contact your district IT staff for support.
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Only if the email address used in your existing DWRS account changes. Same as above.
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Chancellor's Office User
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Non-SSO User
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New URL for direct access (non-IdP) users*
User account’s Password must be reset (one-time process)
User account’s Email address must be valid (associated with user account) to receive the password reset link.
User must repeat the authentication process upon first sign in (including QR Code, etc.) (one-time)
See the Update Process for Existing DWRS Users below.
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Contact CCCTC Support to confirm or update email address. Must be valid in order to complete Forgot Password? reset process.
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CVCOEI User
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Non-SSO User
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Same as above.
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Yes. Same as Chancellor’s Office User answer above.
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CCCTC Administrator
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Non-SSO User
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Same as above.
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Yes. Same as Chancellor’s Office User answer above.
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*Non-SSO User = A direct access user (non-IdP) using two-factor authentication (2FA).
New Process for College/District Users
For college/district users the security updates implemented in Release v.2.20 have enabled single sign-on to the DWRS through your institution’s IdP. This means that college and district users will no longer “sign in” or verify your credentials using two-factor (2FA) authentication.Once you have logged in to your internal system, you simply go to the URL configured for your institution and you’re in.
New URL: Each college/district now has a unique URL to access the Data Warehouse Report Server. These URLs are configured to the institution’s MIS code and IdP.
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Use Institution Credentials: College/district users will now be using their existing institution’s IdP sign-in credentials (email, password, etc.) to effectuate single sign-on. An important note: the user’s email address must match the one stored in the DWRS system, typically the one used to create the account initially. If that email address changes at any time, please contact CCCTC Support to update this information in the DWRS system.
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NOTE: Your email address in your college/district IdP must match the address stored in your DWRS user account. Please direct any issues or errors encountered to CCCTC Support. |
Your DWRS account needs to recognize your IdP email address. If your email address in your existing DWRS user account has changed or changes in the future, you must contact CCCTC Support to have them manually update it in our system. Unlike the new self-serve password reset feature, there is no way to update your email address without contacting CCCTC Support.
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The Data Warehouse Report Server User Guide has been updated with all changes and new functionality resulting from releases v.2.2.0 and v.2.3.0, including the new Password Reset Process. |
Update Process for Existing User Accounts (non-SSO)
For all external users (non-SSO) such as Chancellor’s Office or other external stakeholders, the security updates implemented in Release v.2.2.0 require a one-time update for existing accounts.
Below is the process at a glance:
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See Account Update Process FAQsbelow. |
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Update Process for DWRS Users
Due to recent security updates, existing non-SSO DWRS users need to update and re-verify their existing accounts using the process below.
Instructions
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Navigate to the new URL for the DWRS: https://dw-reports.ccctechcenter.org/jasperserver-pro/login.html
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Your email address must be valid and match the email address in our new system
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Your password must be reset using the new self-serve Password Reset process
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You must repeat the steps from the First-time Log In process to verify authentication
Instructions
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2. Reset Password |
Password Reset is required. (The Password Reset Process is also detailed with screenshots in the Data Warehouse Report Server User Guide.)
From the Sign In page, click the Forgot Password? link.
Enter the email address that was used to create your existing account. This is important.
A success message
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appears directing the user to a confirmation email message sent to
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their Inbox.
Follow the instructions in the email by clicking on the embedded link to verify your address.
On the Change/Update your password screen, enter a new password and repeat the password to confirm. Click Continue.
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Return to the Sign In page, enter your valid email address and new password in the input
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fields. Click Submit to continue.
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Note: If you cannot remember the email address used |
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to create your existing |
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account, or if the email address has changed since then, please contact CCCTC Support |
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so they can manually update the email address in your account. |
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3. Repeat the Verification Process. The remaining steps |
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of this process are |
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a repeat of the First-Time User Log In Process |
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used |
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to |
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verify your original DWRS account. |
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Refer to that section for more details and screenshots. |
When prompted, scan the QR code image that appears on the screen.
As the authenticator scans the barcode (QR Code), a six-digit verification code will appear/register in your authenticator app. Copy the code.
Paste or type the six-digit code in the input field, then click “Submit” to go to the next page.
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After this one-time process to re- |
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verify your new |
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password |
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, you will sign in using the Verified User Log In Process for DWRS access. |
Helpful
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Links
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The Data Warehouse Report Server User Guide has been updated with all changes and new |
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features, including the new Password Reset Process. |
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Email & Password Reset Support
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If you encounter any errors or issues during the account update process, please contact CCCTC Support for assistance.
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NOTE: All DWRS user accounts must contain the user’s valid email address. Please direct any issues or errors encountered to CCCTC Support. |
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Account Update Process FAQs
What is the new DWRS URL for Non-SSO users?
https://dw-reports.ccctechcenter.org/jasperserver-pro/login.html
Do I need to reset my password if I have an existing non-SSO user account?
Yes. All existing direct access users must reset their password due to the security updates deployed in this release.
Do I need to update or confirm my email address if I have an existing non-SSO user account?
In order to reset your password (requirement for existing accounts) you need to provide the email address used when your account was first created and verified.
What do I do if my email address has changed in my existing account?
Contact CCCTC Support to have your email address manually updated in the new secure system. The DWRS currently does not have a self-serve email update function.
Summary of the update process for a Non-SSO user:
New URL for direct access (no IdP) users*
A one-time Password Reset is required to re-authenticate your existing account.
You must have a valid Email address that matches the email associated with your account for the DWRS. If your original email address has changed, please contact Support.
A one-time repeat of the First-time User Log In process is required to re-authenticate your account access.
What is a Non-SSO user in the DWRS?
This type of user is accessing the Data Warehouse Report Server using direct, two-factor authentication (2FA) with an account created by the CCCTC Enabling Services. This user is not authenticating through a college or district IdP.
Who should have a Non-SSO user account?
Non-SSO users include authorized users from the Chancellor’s Office, CVC/OEI, and other external stakeholders who are not accessing the DWRS through a college or district IdP.