Last update: January
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18,
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2022
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.info provides community-based online support for California Community Colleges students and parents using online technology applications. |
What is CCCHelp.info
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What is CCCHelp?
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?
CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.
The CCC Helpdesk provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other emerging student success applications, with 30-second response times.
CCCHelp.info is an on-demand community based support system moderated by student support specialists which allows users to share ideas, discuss issues, and get assistance from peers.
To get started using
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online support
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, visit CCCHelp.info and register for an account.
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If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877) 247-4836 or email support@openccc.net. |
Why Use CCCHelp.info?
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We developed CCCHelp.info, a community based support system moderated by our student support specialists. In addition, we have support systems in place for college staff.
Search for information and news 24/7
Get answers to general questions from student success moderators
Get notified on important topics and discussions
Share ideas and discuss issues with peers
Request assistance from CCC support moderators
Support your peers with your experiences
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IMPORTANT: If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877)247-4836 or email support@openccc.net. |
Contact Information
The CCC Helpdesk and CCCHelp.info are the two primary points-of-contact for reporting issues and requesting support for online technology applications such as OpenCCC, CCCApply, MyPath, and other CCC student applications.
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CCC Helpdesk Call Center
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(877) 247-4836
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24/7 call center for student support.
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CCC Helpdesk Email
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Request help or report an issue by email.
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Share, discuss, or post a question to the online student support community.
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Getting Support
There are several ways to request technical support and help using CCC online applications; the most efficient method for you will depend on your need and the type and severity of the issue. For example, if you encounter an error page or a system outage, or any other occurrence that prevents your use of an application or service, the incident warrants a more expedient response and resolution process than a less severe issue with a known workaround or a request for assistance using an application or creating an OpenCCC account.
Reporting an Incident or Major Issue
Incidents are typically described as occurrences that prevent a user from accessing an application or service. A major issue can be described as an occurrence where an application or service isn't operating as designed for most users and there is no reasonable workaround available.
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Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more. |
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Steps for Requesting Support
Students are encouraged to use the self-service functionalities of CCCHelp.info to find information, ask for help, and report an issue using the steps below.
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Reminder: An issue that prevents your access to an application or service, or disrupts an application from operating as designed, should be reported immediately to the CCC Helpdesk (877) 247-4836. |
Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.
Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.
Step 3: Report the issue to CCC Helpdesk (877) 247-4836 or email support@openccc.net.
If you find that an issue has not been reported on CCCHelp.info, please gather and submit the issue details as described above.
Tips for Reporting Issues
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For best results, use the tips below to ensure fast and efficient troubleshooting.
Provide a brief description of the issue
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Include the time and date that the issue occurred
Include your browser type (i.e., Chrome, Safari
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) and operating system
Provide a screen shot of the error page message or bug behavior
Include the URL address of the application or webpage
If available, expand the details tab provided in the error message and include in your report
What Not to Include
For security reasons, please do not include or attach any personal identifying information about yourself in an online post
If your issue pertains to spam, bad actors, or fraudulent activity, please contact the CCC Helpdesk immediately.
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Need help with your OpenCCC Account? |
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by phone (877) 247-4836 or email support@openccc.net, or visit CCCHelp.info to review discussions and FAQs |
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on creating, editing or recovering your account. |
Requesting Assistance
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Get Help With Your New OpenCCC Account
CCCHelp.info - the online support forum for students and parents - is designed to be your first stop for getting help with your new or existing OpenCCC account. A dedicated team of support engineers monitor all posts and requests for help with signing in with or recovering your existing account, resetting your password, and creating a brand new account, during support hours, Monday - Friday, 8:00am - 5:00pm.
For technical issues with an online application, please call the CCC Helpdesk directly at (877) 247-4836, or
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email support@openccc.net.
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Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more. |