Last update: December 15January 22, 20202021
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This guide provides quick-start guide is designed to help California Community Colleges students and users a quick-start primer for using register and use CCCHelp.info - the online community-based support community forum for systemwide online technology applications such as CCCApply. |
Welcome
CCCHelp.info is an all-purpose, provides an online community-based , support and information space forum for students, parents and users of the California Community Colleges community seeking support and information around systemwide information technology applications and services that support student success.
Designed to provide on demand, self-service, online support for CCC administrators and staffcollege information, CCCHelp.infois monitored by support technicians , implementation configuration engineers, product managers, and subject matter experts for all CCCTC systemwide technology applications.
This online guide serves as a quick start primer for sharing news and information, connecting with colleagues, and requesting support from CCCTC college support services.
and student services representatives across all 116 California Community Colleges.
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Need Help Now? Contact the CCC Helpdesk at (877) 247-4836 or email us at support@openccc.net for 24/7 student support and information. |
In This Guide
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About CCCHelp.info
A powerful community-based support forum
CCCHelp.info delivers a modern, cloud-based community user experience for California Community Colleges students, providing easy access to product news, discussion channels, release announcements, and 24/7 online support for all CCCTC systemwide technology applications and services.
CCCHelp.info is the one-stop shop for fast and efficient online support from CCC Technology Center support engineers and qualified product experts.
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CCCHelp.info Home Page.
Features & Benefits
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provides an easy-to-use, online platform to request technical support for CCC student success applications, such as: CCCApply, OpenCCC, MyPath, Canvas, and CC Promise Grant applications.
Delivers up-to-date news and information about CCC technology applications and services
Allows users to share, discuss, and collaborate with other CCC students, 24/7
Posts and comments are monitored by CCC Technology Center support representatives and subject matter experts, Monday - Friday 7:00am - 4:00pm
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Features & Benefits
CCCHelp.info is a powerful community forum -based resource with tons of features designed to promote user participation and engagement while encouraging feedback participation and discussion in a user-friendly way.
Request support by posting a new Discussion in any Category
Ask questions about using technology products applications and services
Comment, bookmark and/or share Discussions
Set notifications to stay informed on CCCTC System Alerts or any/all available Categories.
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See more Cutting Edge Features available in the Vanilla Forums platform, below. |
Technology News & System Alerts
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Contact Technical Support
CCCHelp.info community site is the primary point-of-contact for reporting issues and requesting technical support for systemwide technology solutions.
For assistance with student support
Online: ccchelp.info
Email: support@openccc.net
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applications such as CCCApply, MyPath, CC Promise Grant and other student applications.
CCC Helpdesk Call Center | (877) 247-4836 | 24/7 call center for student support. |
CCC Helpdesk Email | Request help or report an issue by email. | |
CCCHelp.info | Share, discuss, or post a question to the online student support community. |
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IMPORTANT: If you encounter a problem preventing your access to any CCC online application, please contact the CCC Helpdesk immediately at (888)247-4836 or email support@openccc.net. |
Share & Discuss
User-generated content is defined as a “post” “Post” within the CCCHelp.info. The initial post in a thread is referred to as Discussions, replies or follow-ups to those Discussions are called Comments community. New posts - or Discussions - will start a discussion thread. Responding to a Discussion post is called a Comment. Each Discussion can have many Comments, or they could have none.
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Getting Started Guide
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Stay Informed. Set Register for an account and set your Profile Notifications settings to receive system alerts news and release announcements information from the CCC Technology Center. |
Getting There
The URL for the online community support site for California Colleges faculty and staff is From your preferred desktop or mobile browser, navigate to the CCCHelp.info community at http://CCCHelp.info.
Faculty and staff of the California Community Colleges students are encouraged to visit the site and register for an account in order to post questions, add comments, and request support for all CCCTC technology applications and serviceson CCCHelp.info today and begin connecting with your peers.
Register & Sign In
To get to the account registration pagestarted, click the Register button in the upper right hand corner of “Register” button on the CCCHelp.info homepage to display the Register page.
On the Register page, follow the steps below to complete the Registration form to setup your account.
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Email: Enter your email address.
Username: Enter a username of your choice.
Password: Enter a password of your choice.
Confirm Password: Enter your password again.
Security Check: Check the box “I'm not a robot” and wait for the green reCAPTCHA confirmation checkmark to proceed.
Terms of Service: Check the “I agree to the terms of service” checkbox.
Remember Me: Check the “Remember me on this computer” checkbox to ensure your user credentials are stored for this site (optional).
Click to “Sign Up” button to complete the registration process.
Sign In with Social Media
As an alternative Students can also sign in to the direct registration process in CCCHelp.info, users may sign in community using one of the approved following established social media accounts, such as:
Google
Microsoft
Facebook
Twitter (Coming soon)Currently not available)
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To sign in with one of |
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the integrated social media |
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platforms, you must |
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have an account already |
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set up with that platform. |
To sign in using your Google account, enter your Google account password to confirm your identity.
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User Profile & Preferences
Your CCCHelp.info account provides includes a user Profile with preferences that can be customized.
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configurable notification preferences and other settings.
Editing Your Profile
Customizing your Profile includes:
Editing your Username and Email address
Changing your account Password
Adding or changing your profile picture
Setting up your social media account connections
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Setting Your Notification Preferences
Notifications are options that users can set to control if and how they are notified . While some users may prefer by CCCHelp. Users can choose to be notified by pop-ups, other users may prefer to be notified by email. Users can access their individual "notification preferences" on their profile page, and set their preferences for when and how they are notified, either by email or pop-up message, or not at all.
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Notifications can be set by category, discussionsdiscussion, commentscomment, and other activities. |
To set Notification Preferences, click on your Profile icon in the header toolbar and follow the instructions below.
Select
Edit Profilefrom the User menu.
Select
Notification Preferencesfrom the preferences menu on the left side of window.
Once you've set your preferences be sure to click the
Save Preferencesbutton at the bottom of the screen.
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Please note that screenshots and directions above are from a generic desktop view of a Vanilla forum. |
Setting Up Notification Preferences
The following is an example of what the Edit Profile page looks like.
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Setting Up Category Notifications
To set your preferences for Category Notifications, so you can stay informed of new posts, system alerts, upcoming releases & maintenance windows,
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Connecting to Your Social Media Networks
CCCHelp.info integrates with a number of social applications that can be used as SSO solutions, such as Facebook, LinkedIn and Twitter (coming soon).
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To connect, click the Connect button for available social networks.
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Using the
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CCCHelp Support Site
For California Community Colleges students, CCCHelp.info is an all-purpose support and communication site for systemwide technology applications and services developed by the CCC Technology Center.
Navigating the Site
Getting There
To get to CCCHelp.info online support site, visit CCCHelp.info.
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Tip: For easy access, we recommend you bookmark this page in your preferred browser. |
Home Page
The CCCHelp.info homepage is presents a forum-style landing page for both registered users and visiting guests. The layout a slightly different look for un-registered users, but for the most part provides that same functionality for all visitors. All users are welcome to peruse Visitors have read-only access to the categories and discussions on throughout the homepagesite; however, users must sign-in or register for an account before they can post in order to post, comment, or reply to discussions or interact with the site. Below is the homepage registration is required.
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The image below shows the homepage view that new users will see when they visit the site. The “Register” and “Sign-In” buttons appear at the top of the screen and in the |
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sidebar. |
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Registered users will see all discussions, current messaging, system alerts, and notification links in the right-tool bar.
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The Toolbar
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The MeBox
The MeBox shows your profile picture and username when you are logged in and provides several vital links to other areas of the platform. You can view your notifications, bookmarks, visit your own profile page.
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Notifications
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Side Panel
The side panel includes widgets, quick links, and pockets of content that are easily accessible in our support community.
Quick Links
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Categories: Categories are how posts are organized within this community.
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Groups: A list of Groups that the user is a member of as well as a list of Popular Groups and All Groups.
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Categories & Discussions
Categories
A category is a discussion space within the support site where admins and users can initiate questions or requests around a specific topic or product setdedicated to a specific topic, application, or service where students can ask questions, seek information or connect with other students. Categories appear listed on the home page for easy access. Users can select a category by clicking on the category title. Note that a category can have subcategories. If this is the case, then users will be able to post discussions in both the parent category, and the (child) subcategories.
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Stay Informed! Set your Notificationsto receive an email or desktop pop-up each time a new discussion is posted to a specific category. For details, see the Setting Up Notification Preferences section above.
Discussions
Discussions are questions, comments, or messages posted to one or more Categories within the community. “Posting” - or commenting - on a discussion is the primary way users interact within our community. There is a range of discussion types available to suit your needs.
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At the bottom of each discussion, there is a text field where users type their comments and submit them by hitting the “Post Comment” button. That comment will immediately appear at the bottom of the discussion, adding it to the conversation.
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Creating A New Discussion
To create a new discussion, click on the New Discussion button in the right side bar of any category.
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Discussion vs. Comment Posts: User-generated content is defined as a Post within the site. The initial post in a thread is referred to as a Discussion, and the replies or follow-ups to those Discussions are called Comments. Each Discussion can have many Comments, or they could have none. |
Types of Discussions
There are several different types of discussions that users can select when adding a new discussion post in an available category. When creating a new discussion, start by clicking the down-arrow on the “New Discussion” button to reveal the available options:
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Tip: When commenting or responding to a posted question, selecting “Yes” within the Comments box marks the post as an answer within that discussion and pins it to the top, right under the initial question. |
Bookmarks
Bookmarks or My Bookmarks are discussions that have been “starred” or bookmarked by clicking the star icon to the right of a discussion. Bookmarks are added to the Bookmarked Discussions Box in the Panel element (sidebar).
Bookmarks can allow users to keep track of a favorite or important discussion. Users can choose to be notified via pop up or email when other users comment on their bookmarked discussions.
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Cutting-Edge Features
CCCHelp.info is powered by Vanilla Forums - community-based support platform.
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