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From the Sign In page, enter the mobile phone number or the email address you used to create your account, in the input field.
Click “Next” to validate your credentials.
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Reminder: If your primary phone is a landline phone, or your mobile phone number is not unique to you, use your email address to sign in to your account. |
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Sign In Success: If the system identifies your |
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email or mobile number as unique, the Password page |
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will display and you will be prompted to enter your secure password or click Forgot |
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your password? |
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Sign In Failure: If the system |
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finds that your mobile number or |
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email address has already been |
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verified in the system, an error message |
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will display like the one below. Try again or click |
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Forgot your password?. |
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| Note |
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Retry Attempts: If you’re certain that sure you have an account, try re-entering your Sign In credentialssigning in again. The system allows will allow up to 3 retry attempts. Alternate: Click the Recover Account page Forgot your password? link. |
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Not sure why you can’t Sign In? Read Resolving Sign In Issues below to learn ways to avoid getting blocked. |
Next : Recover Accountstep: Click the Forgot your password? to Sign In
If your retry attempts continue to failyou still can’t sign in after several tries, or if you’ve forgotten which the credentials were used to create your account, the recovery process will attempt to find your account with additional information. Click the Recover Account link from the Sign In click the Forgot your password? link on the page to start the recovery process.
The
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Account Recovery Process
When the Sign In sign in process cannot confirm a match based on find your account using your email address (or mobile phone number), the system needs a bit more information to find your accountfrom you. The first query will use your date of birth and your last name together to find a unique match. If more than one match is found, you’ll be asked for yet more information until a unique match is found.
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From the Sign In page, click the Recover Account Forgot your password? link below the sign in input field. The Recover Account Forgot your password? page displays.
Enter your birthdate in the Date of Birth field.
Enter your last name in the Last Name field.
Click Next to validate your personal information.
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Resolution: Confirm that the correct email address is being used and spelled correctly and try again. Or, click on the Recover Account Forgot your password? link to verify your identity. |
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Resolution: Click the Recover Account Forgot your password? link to verify your identity and regain access to your account. Enter a unique email address on the Contact Information screen of the Edit Profile page and complete the validation process. |
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If you created an OpenCCC account prior to October 2021, your account is still active but it needs to be validated in the new system. From the Sign In page, click on the Recover Account Forgot your password? page and follow the prompts. The system will search for your account using personal information until a unique match is found. You will be required to create a new password and go through the password validation process.
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I got a message saying my account already exists. Why is this happening and what do I do now?
if you are seeing this the message below during account creation, it means that you have already created an account has already been created using two or more than one piece pieces of personal information associated with you.
Stop creating a the new account and return to the Sign In page. Click on the Recover Account Forgot your password? link to recover your account sign in credentials.
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If this is the case, we recommend that you use a unique email address to sign in to your account. From the Sign In page, click on the Use email instead linktoverify your identity. Otherwise, click on the Recover Account Forgot your password? link on the Sign In page.
Why am I
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being asked to verify my US address?
Domestic (US) addresses are run through a USPS validation service to ensure the address is valid. If the system detects an invalid address, the Verify Address message will display with a suggested address and the following message: “To ensure an accurate address, we suggest the one below. Would you like to use this suggested address?”
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To continue, the user is required to make a “Yes/No” selection. Selecting Yes will prompt the system to override the original address and replace with the suggested address. Selecting Nowill prompt the system to maintain the original address, or the user can return and edit the original address provided.
Is
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user support available if I get stuck
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trying to recover my account
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?
Yes! User support is available 24/7 through the CCC Helpdesk. Support is accessible by phone (877) 247-4836), by email: support@openccc.net and through our online community support site, CCCHelp.info.
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Last Name
Date of Birth
City & Zip Code
How do I get to the
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Forgot your password? link?
Since an OpenCCC account is required to access services such as CCCApply, the online admission application to every California Community College, the vast majority of students and other users will land on the OpenCCC Sign In page when they begin or resume a CCCApply application. Therefore, if you are unable to sign in to OpenCCC, the system recovery algorithm will guide you through the recovery process.
How long does it take to recover
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my account?
The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.
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The new account creation process has been greatly streamlined; nevertheless, time-to-creation will vary depending on the user. |
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I am more comfortable reading Spanish. Is there any way to Can I translate the onscreen text to Spanish?
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