Page Comparison

Changes by User Type

*Non-SSO User = Direct A direct access user (non-IdP) via using two-factor authentication (2FA).

For password reset, use the self-serve Forgot Password? link on the DWRS Sign In page.

See Data Warehouse Report Server User Guide for more information including Password Reset Process, etc.

New Process for College/District Users

College and district users will now

New Process for College/District Users

For college/district users the security updates implemented in Release v.2.20 have enabled single sign-on to the DWRS through your institution’s IdP. This means that college and district users will no longer “sign in” or verify your credentials using two-factor (2FA) authentication.Once you have logged in to your internal system, you simply go to the URL configured for your institution and you’re in.

New URL: Each college/district now has a unique URL to access the Data Warehouse Report Server via a custom URL . These URLs are configured to their specific the institution’s MIS code . See and IdP.

Use Institution Credentials: This change enables single sign-on for authorized users using their existing institution’s IdP credentials (email, password, etc.)

This means that college and district users will no longer “sign in” or authenticate via the direct, two-factor (2FA) process. Changes and updates to user credentials should be directed to your internal college/district IT staff.

For help using the Report Server, please refer to the Data Warehouse Report Server User Guide.

The email address in the new DWRS system must match the one used to create the account initially. If that email address changes at the college end, please contact CCCTC Support to update this information.

. However, the email address in the new DWRS system must match the one used to create the account initially. If that email address changes at the college end, please contact CCCTC Support to update this information.

Your DWRS account needs to recognize your IdP email address. If your email address in your existing DWRS user account has changed or changes in the future, you must contact CCCTC Support to have them manually update it in our system. Unlike the new self-serve password reset feature, there is no way to update your email address without contacting CCCTC Support.

Update Process for Existing User Accounts (non-SSO)

For all external users (non-SSO) such as Chancellor’s Office or other external stakeholders, the security updates implemented in Release v.2.2.0 require a one-time update for existing accounts.

Below is the process at a glance:

• New DWRS URL - bookmark it

• Your email address must be valid and match your account address in our system

• Your password must be reset using the new self-serve Password Reset process

• You must repeat the steps from the First-time Log In process to verify authentication

Instructions:

1. Navigate to the new DWRS URL:

2. On the Sign in to your account page, click on the Forgot Password? link.

3. Enter the email address that was used to create your existing account. If you cannot remember the email address used, or if the address has changed, please contact CCCTC Support to manually update the credential in your account.

4. A success message should appear on the sign in page.

5. Retrieve the confirmation email message sent to your email Inbox. Follow the instructions in the email by clicking on the embedded link to verify your address.

6. On the Change/Update your password screen, enter a new password and repeat the password to confirm. Click Continue.

7. Back on the Sign In page, enter your valid email address and new password in the input boxes. Click Submit to continue.

8. Open your Google Chrome or other Authenticator application and rescan the QR code that appears on the screen.

9. Enter the verification code

First-Time User Log-In Process

Email & Password Reset Support

Put a note about problems or issues with colleges/districts that have email issues - direct them to Support. Authentication (use the code on top) or use local time.

Update Process for Existing User Accounts (non-SSO)

What do other external users (non-SSO) need to do to update their existing DWRS user account?For help using the Report Server, please refer to the Data Warehouse Report Server User Guide.

FAQs

• All other user account types (non-SSO users) must complete a one-time update process for their existing accounts

• From the DWRS Sign in page via the new DWRS URL (should redirect the user, but not sure):

  • Enter your Email Address

• Confirm account Email address is valid and updated in our system (KC).

  • Ensure the Email Address entered is the one used during account creation. This is needed to validate and reset password (one-time).

  • If email is no longer valid or is forgotten, the user should contact CCCTC Support to update the email address in their user account. The user should then return to the Sign In page.

• On the Sign In page, click on the Forgot Password? link, enter your email address and Submit.

• Retrieve Reset Password email and click the verification link. Add and confirm a new password when the Update Password page appears.

• Return to Sign In page and retry logging in with email and new password.

• Ensure

• Continue

• Enter email address and

First-Time User Log-In Process