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Users can update their OpenCCC account information directly from the main menu bar in every Student Success Suite application, including OpenCCC, MyPath, and CCCApply (all applications).
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See below for step by step instructions.
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Important: This document will discuss the process for updating OpenCCC 2.0 account information. Watch for more information and detailed instructions for editing your profile information following the CCCApply upgrade release, coming October 2021. |
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Steps for Editing Your Account
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Update Contact Method: Edit or update your primary Email address and mobile phone number and Email as needed. Reminder: A unique email address is required.
Change Preferred Method of Contact: Confirm that your preferred method of contact button is set correctly. To change how you want to be contacted, click the Make Preferred button.
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A Note About Duplicate Mobile Phone Numbers: During account creation, editing your account, or any time the verification process is required, an error message will display if the system detects that a mobile number or email address has already been entered and verified by another user (duplicate). If you encounter an error message while validating a mobile phone number, please use your unique email address for validation instead, and ensure your “preferred method of contact” is set to Email Address until a unique number can be used. |
The system will allow a duplicate mobile phone number to be saved in your profile unless it is used for verification. At that time, the system will not allow the duplicate mobile number to be a preferred method of contact. If this happens, please verify your unique email address and use that credential when signing in.
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Many times duplicate mobile numbers happen when cellular phone carriers re-issue or recycle phone numbers to new customers. Unfortunately, even if a mobile phone number is new and unique to you now, it may have also been attributed to an existing user in our system in the past. |
Update Legal Name & Address: Edit or update your Legal Name and your Permanent Address as needed.
Update Birthdate: The system allows the user to update their birthdate date of birth in case it was entered incorrectly during account creation.
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The scope of this guide is limited to the OpenCCC Edit direct Account flow. Additional user flows will be provided throughout the Student Success Suite summerrelease scheduleare provided on the How To Articles & FAQs page of the CCC Support Services site. |
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Common Reasons to Update Your Account
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