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When the Sign In process cannot confirm a match based on your email address (or mobile phone number), the system needs more information to find your account. The first query will use your birthdate date of birth and your last name together to find a unique match. If more than one match is found, you’ll be asked for more information until a unique match is found.
To get startedbegin:
Click From the Sign In page, click the Recover Account link on the Sign In page to display the below the sign in input field. The Recover Account page displays.
Enter your birthdate in the Date of Birth field.
Enter your last name in the Last Name field.
Click Next to validate your personal information.
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| Tip |
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Unique Match Found: If the system finds a match using your “birthdate “date of birth + last name” combination, anotherthe Sign In page re-displays, requesting your Password. |
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| Warning |
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Unique Match Not Found: If the system failed fails to match your password with your birthdate + last name combination, you can re-enter the your password to and try again. Or, if |
| Note |
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Forgot Your Password? If you’ve forgotten your password, you can request a new validation code which will help you create a new password. |
Click the Forgot your password? link on the Password Sign In page.
Follow the instructions below.
Forgot Your Password?
Click To recover your password, click the Forgot your password? link to request a new password reset code be sent to you via your preferred method. The Forgot Your Password? page will display, providing three options to receive a new code:
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To ensure the password reset process code is sending your code sent to the correct email and address or mobile phonenumber, a masked portion of your credentials will be displayed in the available options.
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3. Find and copy your security code from the your email or the text message sent.
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4. Enter the six-digit security code into the Validation Code input field.
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