Last update: January 18, 2022
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CCCHelp.info provides community-based online support for California Community Colleges students and parents using online technology applications. |
Quick Links
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What is CCCHelp.info?
CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.
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If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877) 247-4836 or email support@openccc.net. |
Why Use CCCHelp.info?
Search for information and news 24/7
Get answers to general questions from student success moderators
Get notified on important topics and discussions
Share ideas and discuss issues with peers
Request assistance from CCC support moderators
Support your peers with your experiences
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Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more. |
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Steps for Requesting Support
Students are encouraged to use the self-service functionalities of CCCHelp.info to find information, ask for help, and report an issue using the steps below.
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If you find that an issue has not been reported on CCCHelp.info, please gather and submit the issue details as described above.
Tips for Reporting Issues
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For best results, use the tips below to ensure fast and efficient troubleshooting.
Provide a brief description of the issue
Time Include the time and date that the issue occurred
Include your browser type (i.e., Chrome, Safari, Internet Explorer) and operating system
Provide a screen shot of the error page message or bug behavior
Include the URL address of the application or webpage
If available, expand the details tab provided in the error message and include in your report
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Need help with your OpenCCC Account? Call |
Requesting User Assistance
To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.
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