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This page provides information and instructions for resolving issues with your OpenCCC 2.0 account. |
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See More Account Recovery FAQs below.
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[ brief description of account recovery processes and how they get users back into their accounts and more importantly, signed in so they can access systemwide applications. ]
Resolving Sign In Issues
Issue: System cannot find a match to your Email address or Mobile Phone number when signing in
Issue: Your Email address is not unique to your account.
Issue: The attribute being used to sign in has not been validated yet.
Issue: The user is trying to sign in with a landline phone number.
Issue: The entered Before clicking on the Recover Account link
What’s preventing you from signing in?
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Steps to Recover Your Account
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Copy the six-digit security code from the message and enter it in the Validation Code page. Click Next to continue to the Edit Profile page. option that indicates how your would like to receive your method The message on the Forgot Your Password? page will oTip
Update Your Password
On the Update Password page:
Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).
Click the Update Password button to submit your password and finish creating your account.
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Reminder: the password you choose must meet the following security requirements:
be at least 8 characters in length
contain at least one uppercase letter
contain at least one lowercase letter
contain at least one number
contain at least one of the following special characters ( !, @, #, $, %, ^, &, or *)
must NOT contain your name
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Password Security: When your password meets the requirements criteria, the “Password must:” box will appear solid green, as shown in the screenshot below. |
New Password Validation
After creating a new, secure password that meets all configuration requirements, OpenCCC will display the Validation Code page, and send you an email or mobile phone text message containing your new six-digit validation (security) code.
Log in to your Email account and open the email message from the CCC Tech Center containing your six-digit Validation code. Alternately, view the text message sent to your mobile phone and copy the six-digit Account security code.
Return to the Validation Code page in the OpenCCC application and enter your six-digit security code in the Validation Code input field. Click Next to validate the new code and verify your identity.
If the security code is valid, the Edit Profile page will display with the focus on the Contact Information fields.
Review the responses/values and make edits as needed to your Contact Information.
Ensure your Preferred Method of Contact is set and verified correctly.
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.For security purposes, two-factor validation is used to verify your identity. A time-sensitive, six-digit validation code will be sent to the user through their preferred method of contact. The code must be retrieved and used within 10 minutes of requesting your code. Below is an example of the verification code message received by email. |
Updating Your Preferred Method of Contact
Once your’ve successfully completed the Update Password process, the unique Email address, or your Mobile Phone Number as your Primary Phone. Preferred Method of Contact settingis set correctly
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Reminder: The verification security code is time-sensitive and must be retrieved and entered on the Verify Your Account page within 10 minutes of receipt. |
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Success? If your security code is valid, the Create & Verify Account process is complete and the Create Profile section will display. |
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Didn’t receive your code? Click the Resend Code link to receive a new security code. If you want to switch to the other method of contact, click the Back to Sign In link to start over. |
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Need Help? If you need assistance during the Create Profile process, click on the Help link in the footer to contact technical support. |
Updating & Validating Your Preferred Method of Contact
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Your password is required if you forget your Sign in credentials (email or mobile phone number), or if you |
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need to |
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edit your |
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account |
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Designed for Student Success: To further simplify the account creation process, the system will autofill any information we collect from you in a previous section, such as your email address or mobile phone number (which is collected in the Create & Verify process). |
Forgot Your Password? Follow This Process
set up a secure Password that meets the security criteria requirements.
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Again, the password you choose must meet the following security requirements:
be at least 8 characters in length
contain at least one uppercase letter
contain at least one lowercase letter
contain at least one number
contain at least one of the following special characters ( !, @, #, $, %, ^, &, or *)
must NOT contain your name
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Password Security: When your password meets the requirements criteria, the “Password must:” box will appear solid green, as shown in the screenshot below. |
Steps:
Enter a string of letters, numbers, and special characters into the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter the password in the Confirm Password field to ensure it matches the Password field exactly (both fields must match).
Click the Create Account button to submit your password and finish creating your account.
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Your password is required if you forget your Sign in credentials (email or mobile phone number), or if you need to edit your account.. |
Solving Issues with Account Recovery
[ brief description of account recovery processes and how they get users back into their accounts and more importantly, signed in so they can access systemwide applications. ]
Resolving Sign In Issues
Issue: System cannot find a match to your Email address or Mobile Phone number when signing in
Issue: Your Email address is not unique to your account.
Issue: The attribute being used to sign in has not been validated yet.
Issue: The user is trying to sign in with a landline phone number.
Issue: The entered Before clicking on the Recover Account link
What’s preventing you from signing in?
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Common Access Issues & Resolutions
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How long does it take to recover an account?
The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.
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Q: I think I already have a CCCID account but it’s been a long time. I don’t have my original email account. Do I need to create another account?
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