| Note |
|---|
This page provides information and instructions for resolving issues with your OpenCCC 2.0 account. |
...
| Table of Contents | ||||
|---|---|---|---|---|
|
...
About
...
Account Recovery
...
What is
...
[ add brief description ]
What is an OpenCCC account and why do students need one?
...
| Expand | ||
|---|---|---|
| ||
OpenCCC Account System & The CCCID When an account is created by a user, a unique identifier is created for that user called the CCCID (California Community Colleges ID) and the user's personal identification data is stored in an Identity Center. The CCCID is the master link between the Identity Center, admission applications, and other system wide technology services. Account Data Storage & Delivery When a user is authenticated to use a CCC systemwide service such as CCCApply or MyPath, their CCCID is passed to the service and used to identify the student. In this way systemwide services and applications can maintain personal accounts and store student data anonymously, thus ensuring privacy for the user. |
What is the Account Recovery used for?
...
Why is account recovery important?
To securely access many of the systemwide technology applications, such as CCCApply, MyPath and MyPathothers, using their required students are required to have a verified OpenCCC single sign on OpenCCC account. Other reasons for using Account Recovery include forgetting the password and entering incorrect or unvalidated accountcredentialsOver time, it is common for users to change their email address and/or phone number, or forget the password they used during the account setup process. The Account Recovery service helps students get back in to their accounts information so they can successfully sign in to services.
The new Account interface design has greatly streamlined this process with clean, simple messaging and querying the system one attribute at a time, until a match is identified.
See More Account Recovery FAQs below.
...
What’s preventing you from signing in?
Steps to Recover Your Account
Step 1: Attempt to Sign In
From the Sign In page, enter the your mobile phone number or the email address you used to create your account, in the input field.
Click Next to verify validate your credentials and attempt to sign in.
...
Enter a unique Mobile Phone number in the input field.
| Tip |
|---|
OptionReminder: If your primary phone is a landline phone, or your mobile phone number is not unique to you, select the Use email instead link to use your email address for validating your identity. |
Using the Recover Account Process
...
use your email address to sign in to your account. |
...
Search Success: If the system recognizes your credential, the enter Password page is displayed and you will be prompted to enter your secure password.
Search Failure: If the system does not recognize your mobile number or the email address used to sign in, an error message is displayed like the one below.
...
| Note |
|---|
Retry Attempts: If you know you have an account, try re-entering your credentials again. The system allows 3 retry attempts before auto-directing you to the Recover Account page. |
However, if your retry attempts continue to fail or you forgot which credentials were used to create your account, the recovery process will attempt to find your account with additional information. Click the Recover Account link to provide more information.
The Recover Account Process
When the Sign In process cannot confirm a match based on your email or mobile phone number, the recovery system will attempt to find your account with additional information, starting with your Date of Birth and Last Name. Used together, the service will add information to the query until system is queried to find a unique match. If more than one match is found. The new Account interface design has greatly streamlined this process with clean, simple messaging and querying the system one attribute at a time, until a match is identified.
Steps 1: Complete the Recover Account page.
...
, you’ll be asked for more information until a unique match is found. Click the Recover Account link to provide more information.
On the Recover Account page:
Enter your birthdate in the Date of Birth field.
Enter your legal last name in the Last Name field.
Click Next to initiate the validation process of validate your personal information.
...
...
Unique Match
...
[ describe ]
...
Finding No Unique Match to an Existing Account
[ describe ]
Create & Validate a New Password
The Password page will displayFound: If the system finds a match to your “birthdate + last name” combination, the Sign In page re-displays requesting your Password.
Enter your secure account password in the Password input field
...
The service will query the system to validate your password.
...
.
Click Next to validate your password.
...
Unique Match Not Found: If the system fails to match your password with your birthdate + last name, you can re-enter the password and try again, or you can use the Forgot your password? process to validate a new password. Click the Forgot your password? link to continue.
| Note |
|---|
Password Policy |
Forgot Your Password? Create a New One.
On the Forgot Your Password? page:
If you can’t remember your password, you can request a new validation (security) code be sent to your preferred method of contact - your verified email or mobile phone number.
system Forgot Your Password? page will allow you to request a new validation (security) code to start the process to create a new password. The Forgot Your Password? page will display.
The
...
Select the best option to receive your password verification (security) code: email or mobile text message.
...
Log in to your Email account and open the email message from the CCC Tech Center containing your six-digit Validation code. Alternately, view the text message sent to your mobile phone and copy the six-digit Account security code.
Return to the Validation Code page in the OpenCCC application and enter your six-digit security code in the Validation Code input field. Click Next to validate the new code and verify your identity.
If the security code is valid, the Edit Profile page will display with the focus on the Contact Information fields.
Review the responses/values and make edits as needed to your Contact Information.
Ensure your Preferred Method of Contact is set and verified correctly.
...
How long does it take to recover an account?
The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.
| Info |
|---|
Q: I think I already have a CCCID account but it’s been a long time. I don’t have my original email account. Do I need to create another account?
...