Last update: January 28, 2021
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CCCHelp : Providing provides call center and online support for systemwide online technology applications solutions for California Community Colleges students and parents. CCCHelp.info, a community based support system moderated by our student support specialists. |
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Quick Links
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What is CCCHelp?
CCCHelp provides call center and online support for students and parents using systemwide online technology applications for the California Community Colleges.
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IMPORTANT: If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877)247-4836 or email support@openccc.net. |
Why Use CCCHelp.info?
Search for information and news 24/7
Get answers to general questions from student success moderators
Get notified on important topics and discussions
Share ideas and discuss issues with peers
Request assistance from CCC support moderators
Support your peers with your experiences
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Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more. |
Contact Support
The CCC Helpdesk and CCCHelp.info are the two primary points-of-contact for reporting issues and requesting support for online technology applications such as OpenCCC, CCCApply, MyPath, and other CCC student applications.
CCC Helpdesk Call Center | (877) 247-4836 | 24/7 call center for student support. |
CCC Helpdesk Email | Request help or report an issue by email. | |
Share, discuss, or post a question to the online student support community. |
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How to Request Support
There Students are several ways to request technical support and help using CCC online applications; the most efficient method for you will depend on your need and the type and severity of the issue. For example, if you encounter an error page or a system outage, or any other occurrence that prevents your use of an application or service, the incident warrants a more expedient response and resolution process than a less severe issue with a known workaround or a request for assistance using an application or creating an OpenCCC account.
Reporting an Incident or Major Issue
Incidents are typically described as occurrences that prevent a user from accessing an application or service. A major issue can be described as an occurrence where an application or service isn't operating as designed for most users and there is no reasonable workaround available.
encouraged to get help and report issues using the steps below.
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Technical issues that prevent your access to an application or service, or otherwise disrupts an application from operating as designed, should be reported as quickly as possible using the reporting steps below. |
Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.
Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.
Step 3: Report the issue to CCC Helpdesk (877)247-4836 or email support@openccc.net.
If you find that an issue has not been reported on CCCHelp.info, please gather and submit the issue details as described above.
Tips for Reporting Issues
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Need help with your OpenCCC Account? Call the CCC Helpdesk at (877) 247-4836, or visit CCCHelp.info to review discussions and FAQs providing step-by-step assistance with creating or recovering your account. |
Requesting User Assistance
To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.
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