Last update: January 2628, 2021
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CCCHelp: Provide Call Center & Online Support Providing call center and online support for systemwide online technology applications for California Community Colleges Students |
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students and parents. |
What is CCCHelp?
The CCC Technology Center provides live call center and online support for systemwide online technology applications for California Community Colleges students and parents.
CCC Helpdesk delivers provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other student-facing applications and services used by all 116 California Community Colleges.
CCCHelp.info is an online, on-demand, community-based support forum for sharing ideas, discussing issues, and collaboration between students and their peers.
To request support, visit the CCCHelp.infosite today and register for an account.
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Need Help |
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with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more. |
Contact
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Information
The CCC Helpdesk and CCCHelp.info is are the primary pointpoints-of-contact for reporting issues and requesting technical support for systemwide online technology applications such as OpenCCC, CCCApply, MyPath, CC Promise Grant and other CCC student applications.
CCC Helpdesk Call Center | (877) 247-4836 | 24/7 call center for student support. |
CCC Helpdesk Email | Request help or report an issue by email. | |
Share, discuss, or post a question to the online student support community. |
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Support Site Alternative: In the event the online support site CCCHelp.info is unavailable, please contact the CCC Helpdesk to request support. |
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How to Report Issues & Incidents
The most efficient way to request support from CCCHelp will depend on the type and severity of the issue being reported. Users who encounter an outage or any other issue that prevents their use of an application or service will require a more urgent process than a user who is requesting assistance completing an application or creating an OpenCCC account. Before contacting Before reaching out to Support for help, please review the processes issue types below and follow the process that best represents your issue and your or need.
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IMPORTANT: If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877)247-4836 or email support@openccc.net. |
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The best way to request support from CCCHelp depends on the type and severity of the issue being reported. For example, users who encounter an error page, system outage, or other occurrence that prevents the use of an application or service, warrants a more expedient response and resolution than a less severe request for assistance completing an application or creating an OpenCCC account. |
Reporting an Incident or Major Issue
Incidents are typically occurrences that prevent a user users from accessing an application or service. A major issue is an occurrence occurs when an application or service that isn't operating as designed for most users and no reasonable workaround is available.
Step 1: Gather information about the details of the issue you’re encountering, along with your system Information about your system* (operating system and browser) which will be needed for troubleshooting
Step 2: If possible, snap a screen shot of the issue location or error message, including the page URL address in your browser window
Step 3: Report the issue with all related details to the CCC Helpdesk as soon as possible (see contact information above)
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Tip: For issues that cannot be resolved immediately by the CCC Helpdesk, be sure to provide your phone and email address to the support representative to establish a Zendesk ticket for tracking and communication purposes. |
Reporting a
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Minor Issue or Bug
A minor issue impact occurs or bug is when some features of an application or service are unavailable, but a workaround exists and the majority of the application functions are is still usablefunctional. A minor bug is an error or a flaw or fault in an application or service that causes it to behave in unintended ways or produce an incorrect or unexpected result1. To report a bug , or other minor issue encountered while using CCCApply, MyPath, or other CCC application, please follow the directions below:
Step 1: Gather details about the issue or bug, including a screen capture if possible.
Step 2: Contact the CCC Helpdesk immediately at (877) 247-4836, or email support@openccc.net
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Requesting Assistance
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Requesting Help with OpenCCC Account Creation
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and Recovery
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To request assistance creating or recovering your OpenCCC student account, contact CCC Helpdesk at (877) 247-4836, visit the CCCHelp.info support site to post the details of the experience.
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Password Reset
Suggesting a Feature Enhancement
FAQs & Work-Arounds
Incidents or Outage = You are unable to access the online application and you’re receiving a 404 or 503 error message.
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Why Use CCCHelp.info?
CCCHelp.info allows users to share and discuss issues related to systemwide technology applications with other users, as well as connect with site moderators which include CCC Technology Center support representatives, product developers, and college student services.
The best first step when troubleshooting an issue or seeking information to a topic, is to check out the discussions and FAQs on CCCHelp.info. Chances are your issue may have already been reported by another user and the site may have discussions and solutions have been discussed within the community, allowing you to resolve your issue in record time without even having to send in a support request. If you don’t find news posted by Support, or if you don’t find answers to your specific question, then it’s probably time to contact us directly.
For systemwide technology applications, if you need to report an outage or a major issue, it is very likely that it will have already been reported by another college; in which case you should be able to find a discussion post easily, either by using the Search feature or first selecting the corresponding category page. searching for already started, which you have the option to “bookmark” if you wish to receive email notifications for each new comment or update. The bookmark icon appears to the right of each Discussion.
How to Use CCCHelp.info
CCCHelp.info allows users to share and discuss issues related to systemwide technology applications developed by the CCC Technology Center.
The best first step when troubleshooting issues is to check out the FAQs in our CCCHelp.info. We’ve recently migrated to the Vanilla forums platform for our online support forum, which offers community members (students) opportunities to share information and discuss CCC technology applications and services. As with most community-based forums, the more the site is used, the better the chance that ere are discussions and topics posted about the information you are seeking, allowing you to resolve your issue in record time without even having to send in a support request. If you don’t see anything that answers your specific question then it’s probably time to contact us directly.
Alternate Support Process
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Alternate Support Process: In the event the CCCHelp.info site is unavailable, please |
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contact the CCC Helpdesk at (877) 247-4836 to request support. |
Register & Post
Technical support issues reported through CCCHelp.info- or emailed directly to the College Staff Support email address - are entered into the OpenCCC Zendesk system which results in an Issue ticket that is then sent back to the reporter. The open ticket provides a record of the reported issue and all communication between you and CCCHelp through diagnosis, troubleshooting and resolution. and allow the college to communicate privately with CCC support representatives until the issue is resolved.
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Tips for Submitting
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Technical Support
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Requests
Below you’ll find a few quick tips for submitting technical support tickets that will help us help you cross the finish line and get your book in print.
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