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Pilot (Sandbox) & Production Environments
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Support & Use
Support is available to authorized Report Center users in our 24/7 online support community CCCTechnology.info - where college and district staff can share ideas, ask questions, and report bugs and issues for all the CCC Technology Center online applications.
Our experienced staff support technicians monitor every incoming post and comment during business hours, Monday - Friday, 7:00am - 4:00pm PST. Incidents, issues, and bugs reported during business hours are reviewed and escalated as needed, and support engineers will respond within 24 hours to critical issues regarding production applications.
Pilot Environment Support
The OpenCCCApply Pilot environment is designed to be a carbon copy of the live Production environment to allow colleges to stage changes in their configurations and test implementations prior to an update or product roll-out. While the Pilot environment is a clone of Production, it is not actively monitored for errors and issues in the same way that as the Production environment is. Thus, there is no support team in place to respond to Pilot environment issues. For those colleges currently implementing OpenCCCApply, reporting issues to your project team may not be effective.
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Our recommendation is that college staff personnel use the CCCTechnology.info support site to communicate issues, ask questions, and request assistance. CCCTC support staff review incoming posts and endeavor to respond within 48 hours to issues posted about the Pilot environment. Depending on the nature of the issue, resolution time will vary; however the intent is to provide updates on progress towards implementation every 24 hours.
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