OpenCCC Account Creation & CCCApply Workflow Problems

Problem / Issue

** This change request is in progress. Patty compiling and documenting request, and gathering data elements for survey - Helpdesk and college support services will be administering**  

The fact that students still keep making the mistake of thinking that once they start an Open CCC Apply account that they are done with the application – I hear this a hundred times a week! 

· That they filled out an Open CCC Apply application for another college some time ago and they can’t remember their log-in information or answers to security questions to apply to our college.

· Students who are English-Language Learners (ELL) are confounded by the questions about gender, sexuality, etc… -

These are just a few of the topics that I continue to field questions for and listen to complaints about. I was envisioning perhaps a panel that could come prepared to contribute their experiences and possible solutions either from each other or that Open CCC Apply could assist in addressing. Please feel free to contact me if you would like to discuss further – I am thinking that if our population is experiencing these obstacles that others may be too.

Thank you in advance for your kind consideration of this request.

Proposed Solution

Notes

Supporting Documentation