Frequently Asked Questions and responses to support troubleshooting and implementation of the new Ed Goal/Majors Filter in the CCCApply Standard Application.
Q: We’ve checked (enabled) the Enable Transfer Major Filter checkbox. Why is the checkmark disappearing when I click away from the page?
A: Following the Pilot release of the new CCCApply Ed Goal/Majors filter, a handful of colleges reported that the checkmark they placed in the Enable Transfer Major Filter checkbox is not staying checked when they navigate away from the Majors screen and then return page. Most of these reports state that though the checkmark does not appear to stay checked, the filter is working in the application. Fortunately, the majority of colleges are reporting that filter is behaving as expected and the checkbox is staying checked (enabled) after checking it.
Unfortunately, after troubleshooting the issues with the reporting colleges, we are unable to pinpoint exactly what the underlying issue is for them.
That said, we have some recommendations for any college that encounters this issue after the production release:
After reviewing and configuring your majors for the filter, check the Enable Transfer Major Filter box to enable the filter and sign out of the Administrator.
Wait 24-48 hours, then return to the Administrator to see if the check mark is visible in the checkbox, and test the filter behavior in your CCCApply Application.
If this problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance. A support representative will first try to troubleshoot your particular issue and if no resolution, they will enable or disable the filter for your college.
Q: Why is the Ed Goal/Majors filter sorting our majors in our Noncredit Application?
A: The Ed Goal/Majors filter was designed and intended for the CCCApply Standard (credit) application. However, one college reported that the filter was sorting their programs in their Noncredit Application as well. Unfortunately the cause for this stems from a known issue related to an open Term with the Term Application Type set to “BOTH” - which allows the Term to be used in both the Standard and Noncredit applications. This Term Application Type setting (BOTH) is also causing an issue with the filter in the Standard Application.
For now we are gauging whether this issue necessitates a fix or not. Meanwhile, our recommendation is to ensure that the “Application Type” attribute in each of your open Terms have one of the following settings: “Standard” or “Noncredit”.
If your problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance.
Q: We believe we’ve configured our majors correctly and checked the Enable Transfer Major Filter box in the Administrator…so why is the filter not behaving as expected in the CCCApply application?
A: There are a few things to test to ensure you have your majors (and terms) configured correctly for the Ed Goal/Majors filter:
Ensure your list of open majors have the correct Award Type value required for the filter: AA_T, AS_T, AA_degree, AS_degree. Only these four award types trigger the enabled filter.
Ensure the user is selecting the option to “Obtain an associate degree and transfer to a 4-year institution” from the Education Goal question. This is the only response option that will filter the display of majors with the specified award types (AA_T, AS_T, AA_degree, AS_degree) when the filter is enabled.
Ensure the Term selected by the user does NOT have its Term Application Type set to “Both”. The Term Application Type should be set to “Standard”.
Ensure the Enable Transfer Major Filter checkbox is checked (enabled) and remains visible after 24-48 hours.
If your problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance.
Please see the CCCApply Administrator User Guide when configuring your majors and programs for the Ed Goal/Majors Filter.
Q: Why are some of our major categories not showing up in the Major Category drop down list?
A: Implementing major categories in the CCCApply Standard application is optional and is not a requirement for the Ed Goal/Majors filter implementation. If your college has implemented major categories, only the categories that have at least one of the majors with one of the specified award types* associated with them will appear in the Major Category drop down list when the filter is enabled.
To ensure every relevant category is included when the filter is enabled:
Ensure all Associate Degrees and Associate Degrees for Transfer majors have the right award type value
Ensure every Associate Degree- programs associated with it. associated with one of the following award types* are associated with at least one category.
Reminder: Major Categories do not display in the Noncredit Application.
For more information on major categories, see Configuring Major Categories in the CCCApply Administrator User Guide for details.
Read more about configuring your CCCApply applications in the CCCApply Administrator:
Q: After adding a new Major for our Standard Application, why is it not displaying to the user immediately in the application?
A: Expect a certain amount of lag time between the configurations made in the CCCApply Administrator and the functionality in the CCCApply Applications. Typical lag time can range between 15 mins and 48 hours, depending on the specific configuration.
If your problem persists, please contact CCCTC Staff Support (staffsupportccctc@openccc.zendesk.com) for assistance.
For more information, see CCCApply Administrator User Guide for details.
Q: While testing the Ed Goal/Majors filter in the Pilot Environment, why can’t I select a term in the Term Applying For drop down menu?
A: Most likely there is no open Term configured in your Pilot Administrator. Just like in the production system, your Pilot Administrator must be set up with at least the minimum configuration requirements in order for your Pilot Application to behave properly. The minimum configuration requirements are:
At least one open Term must be available
At least one open Major must be available
All other configurations are optional. Please see more information about setting up your Pilot Environment for your CCCApply applications.
For more information, see CCCApply Administrator User Guide for details.