Request No. | 2016-23 |
---|---|
Date of Request | 5.04.16 |
Requester | CACCRAO Memo |
Application(s) | OpenCCC / CCCApply |
Section / Page | Account Creation > Submitted Application |
Steering Hearing Date | 5.11.16 |
Proposed Change to Download File | No |
Proposed Change to Residency Logic | No |
New students think they’ve completed the CCCApply application after creating their OpenCCC account
This was one of the CACCRAO Memo Issues (05.04.16).
Additional comments from Diane Traversi in an email to Patty Donohue, 5.2.16:
"The fact that students still keep making the mistake of thinking that once they start an Open CCC Apply account that they are done with the application – I hear this a hundred times a week!"
Account Recovery: "That they filled out an Open CCC Apply application for another college some time ago and they can’t remember their log-in information or answers to security questions to apply to our college."
Long-term solution
Integrate CCCApply 3.0 with MyPath for streamline, structured user experience
Other things we can do:
Research data is needed to better understand the scope of issues.
Current Screen A: Account Creation Confirmation
Current Screen B: My Applications Landing Page
Specific Related Issues: