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Some things to keep in mind before you even login:
- Chrome is the only supported browser for COCI, and the system operates best using this browser.
- You can still log in using another browser, but we cant promise all of the features and functions will work or work the same. If you're using a different browser and run into edit or submission errors, please try to complete the process in Chrome before filing a help desk ticket.
- If you're not sure if you know how to install home or have the permissions to do so, please look at this google support link: https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en
- Clear your cache. If you heard or saw us demo a fix or feature and you didnt see if when you last logged in, clearing your cache should help. Its a good idea to do this with the regular maintenance releases and definitely with the feature releases. How to: In chrome click the three dots to the right of the browser address bar, (alternately, select "Settings")> select "More Tools"> then "Clear Browsing Data". Check "Cached images and files" and "Cookies and other site data", then click "Clear Browsing Data" button. Close your browser window and reload.