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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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See more FAQs below: Resolving Common Sign In Issues |
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Sign In Requirements
All users Users must have an OpenCCC account in order to access many CCC systemwide applications.
If a user doesn’t does not have an account, they will have easy access to the Create an Account process.
Users must have a unique enter and validate an email address or mobile phone number to create an account and verify their identity.Users must choose a preferred method of contact (an email address or a mobile phone number) to receive a validation (security) codeduring account creation. The email or mobile number is validated using a security code to verify the user’s identity.
At least one of the user’s two methods credentials must be validated in order to sign in and/or recover an account.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
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For security purposes, two-factor validation is used to verify (authenticate) your identity. A time-sensitive security code is sent to the user to their preferred method of contact. The code must be retrieved and entered within 10 minutes of request to validate the user’s identity. Below is an example of the verification code message received by email. |
Steps in the Sign In Process
Step 1: Enter email or mobile number on Sign In page.
Step 2: Enter password to validate, or follow a recovery flow.
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Green |
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The most streamlined, issue-free, user flow typically experienced by the majority of users. This flow is also known as the “happy path” based on proven efficiency.
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Yellow |
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Describes various issues that may arise during the process and offers course corrections on the path to account recovery.
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The user must validate at least one of their credentials - email or mobile phone number - and it must be unique to them.
Users must provide a unique email address during account creation, but they don’t have to use that method as their validated sign in credential.
If the user wants to validate their mobile number for sign in, the number must be unique to them.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
| Note |
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For security purposes, two-factor validation is used to verify (authenticate) your identity. A time-sensitive security code is sent to the user to their preferred method of contact. The code must be retrieved and entered within 10 minutes of request to validate the user’s identity. Below is an example of the verification code message received by email. |
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Steps in the Sign In Process
Step 1: Enter email or mobile number on Sign In page.
Step 2: Enter password to validate, or follow a recovery flow.
User Legend
| The most streamlined, issue-free, user flow typically experienced by the majority of users. This flow is also known as the “happy path” based on proven efficiency. | ||
| Describes various issues that may arise during the process and offers course corrections on the path to account recovery. | ||
| Describes various errors and other alerts displayed to the user that may indicate the user does not have an account. Guides the user to Create Accountprocess. |
Step 1: Sign In Page
All users start on the Sign In page.
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Step 2: Validation Process
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. From a user experience, this is known as the “happy path” and will apply to the majority of users after creating their account to the new system.
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Click “Next” to display the Password page.
Enter your secure password in the Password input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate is Found)
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While sign in credentials (attributes) must be unique to an individual, it is possible that an attribute (email or phone) was being shared with a family member in the legacy system. When this happens, the individual who signs in and validates the attribute first will take ownership of that attribute and it will be unique to their account. Any subsequent attempts to use that attribute by another user will trigger the duplicate account process described below. |
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Retry the process by re-entering the email or mobile number, or try another email or mobile number. The system will query again for status.
Click the Recover Account link on the Sign In page.
Click the Forgot your password? link on the Password page.
Contact Support through the Helpdesk for support.
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If the system finds a match to the account, the user is prompted to validate their email or mobile number. |
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7. The user is auto-directed and auto-logged in to their original destination application.
If Your Email or Mobile Number Has Not Been Validated
If the system detects that the email address or mobile phone number used to sign in has not been validated, the user is taken to the Password page and prompted to enter their password. If the password is identified, the user will be authenticated but required to validate the attribute they used to sign in.
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The user is taken to the Edit Profile page to confirm that the attribute has been validated and verified. The user can then accept the attribute as the Preferred Method of Contact, or choose to verify a valid mobile phone number as the preferred method.
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the attribute has been validated and verified. The user can then accept the attribute as the Preferred Method of Contact, or choose to verify a valid mobile phone number as the preferred method.
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If Your Email or Mobile Number is Not Found
Why would the system not recognize my email or mobile phone?
The email address or mobile number entered was not the one used when you created your account (attribute is not in the system)
The email address or mobile number has a typo or was not entered correctly
The password does not match the email address or mobile number in the system
You don’t have an account
Options:
If a user attempts to sign in with an email address or mobile phone number that is not recognized in the system, the user has several options:
Click on Create Account to create your first account (which will assign your unique CCCID).
Retry to enter a unique email address or mobile phone number that was validated when you created your account.
Click on the Recover Account link on the Sign In page to find your account and validate your credentials.
Click on the Forgot your password? link to reset your secure password and confirm that one of your sign in attributes (email or mobile number) is validated.
Steps:
After entering an email or mobile number on the Sign In page: the system, the user has several options:
Click on Create Account to create your first account (which will assign your unique CCCID).
Retry to enter a unique email address or mobile phone number that was validated when you created your account.
Click on the Recover Account link on the Sign In page to find your account and validate your credentials.
Click on the Forgot your password? link to reset your secure password and confirm that one of your sign in attributes (email or mobile number) is validated.
Problem | Resolution |
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The email address or mobile number you entered was not the one used when you created your account (attribute is not in the system). | |
The email address or mobile number entered has a typo or was entered incorrectly | |
The password entered does not match the email address or mobile number in the system | |
You don’t actually have an account |
Steps:
On the Sign In page:
Enter your email address or mobile phone number.
Click “Next” to continue to the Password page.
Enter your secure password in the Password input field.
Click “Sign In” to continue.
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If the system cannot match your email address, mobile number, or password to an existing account, the error message below displays prompting you to try again or contact the Helpdesk for support. |
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Next Steps:
Try entering your email or mobile number again to make sure you entered it correctly.
Try again using an alternate email, or switch to using your mobile number instead. Or visa versa.
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Do you have an account? If you've submitted an application for admission to a California Community College in the past 5 - 7 years, you created an account during the CCCApply application process. To ensure you don’t create a duplicate account, click the Recover Account link on the Sign In page to quickly verify your contact information. |
Next Steps:
If you do have an account:
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