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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
Sections:
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Where do users go to sign in?
The process to sign in to systemwide technology applications has not changed. Students will encounter the Sign In page as they engage with CCC applications such as CCCApply, MyPath, Career Coach, and other secure services.
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See more FAQs below: Resolving Common Sign In Issues |
User Requirements
All users must have an OpenCCC account in order to access many CCC systemwide applications.
If a user doesn’t have an account, they will have easy access to the Create an Account process.
Users must have a unique email address or mobile phone number to create an account and verify their identity.
Users must choose a preferred method of contact (an email address or a mobile phone number) to receive a validation (security) code.
At least one of the user’s two methods must be validated in order to sign in and/or recover an account.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
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For security purposes, two-factor validation is used to verify (authenticate) your identity. A time-sensitive security code is sent to the user to their preferred method of contact. The code must be retrieved and entered within 10 minutes of request to validate the user’s identity. Below is an example of the verification code message received by email. |
Steps in the Sign In Process
Step 1: Enter email or mobile number on Sign In page.
Step 2: Enter password to validate, or follow a recovery flow.
Step 1: Sign In Page
All users start on the Sign In page.
Enter your email address or mobile phone number in the Email or Mobile phone input field.
Click the “Next” button to confirm that your entry is unique.
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Your Sign In Credential Must Be Unique: Your email address or mobile phone number - whichever you prefer to validate - must be unique to your account. Duplicate accounts will |
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Next: Follow the appropriate next step below.
After entering your email address or mobile phone number, what happens next depends on the result of that first matching process.
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Your Sign In Credential is Unique: The email address or mobile number entered is a validated unique match in the system. The user is prompted to the Password page. |
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Your Sign In Credential is NOT Unique: If the system finds more than one match to the email or mobile number in the system. The user is prompted to enter their legacy Username. |
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Your Sign In Credential is NOT Validated: If the system identifies that the email or mobile number has not been validated, the user is provided a validation code to verify their identity. |
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Your Sign In Credential or Password is Not Found. If the system doesn’t recognize your sign in credential(s) or your password, the user will be prompted to recover their account, reset their password, or create a new account (for new users only). |
Step 2: Validation Process
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. From a user experience, this is known as the “happy path” and will apply to the majority of users after creating their account to the new system.
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If the user forgets their password, or if the password doesn’t match their legacy account, they can use the Recover Account process, or click the Forgot Your Password? link. |
Steps:
After entering your unique, validated email or mobile number on the Sign In page:
The Password page is displayed. Enter your secure password in the input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate is Found)
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While user sign in credentials must be unique to an individual, it is possible that an attribute (email or phone) was being shared with a family member in the legacy system. When this happens, the individual who signs in and validates the attribute first will take ownership of that attribute and it will be unique to their account. Any subsequent attempts to use that attribute by another user will prompt the duplicate account process described below. |
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If the email address or mobile phone number used is not a unique match to an account found in the system, another user has already validated that specific attribute in the new system. The system will display the Username page.
Steps:
After entering your email or mobile number on the Sign In page:
If the system detects that the email or mobile number provided is a duplicate in the system, the Username page is displayed.
Enter your legacy Username in the input field. Click “Next” to go to the Password page.
Enter your secure Password in the input field. Click “Sign In” to validate.
At this point, the system is queried using the email or mobile number, username, and password to try to identify the user.
If the system cannot find a match, the user can:
Retry the process by re-entering the email or mobile number, or try another email or mobile number. The system will query for status.
Click the Recover Account link on the Sign In page.
Click the Forgot your password? link on the Password page.
Contact the Helpdesk for support.
If the system finds a match to the account, the user is prompted to validate their email or mobile number.
The Validation Code page is displayed and a security code is sent to the user via the email or mobile number they entered.
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3. Enter the security code on the Validation Code page in the input field.
4. Click “Next” to validate the account.
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Once a user successfully validates their account, the system will advise the user that this method should be used for future sign in. |
5. The Update Password page is displayed. The user must reset their password with a new string of characters that meet the security requirements displayed.
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6. Click “Submit” to save password.
7. The user is auto-directed and auto-logged in to their original destination application.
Confirm this with Matt:
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On the Sign In page: the user enters her email address.
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The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
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Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
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to sign in to systemwide technology applications has not changed. Students will encounter the Sign In page as they engage with CCC applications such as CCCApply, MyPath, Career Coach, and other secure services.
| Info |
|---|
See more FAQs below: Resolving Common Sign In Issues |
User Requirements
All users must have an OpenCCC account in order to access many CCC systemwide applications.
If a user doesn’t have an account, they will have easy access to the Create an Account process.
Users must have a unique email address or mobile phone number to create an account and verify their identity.
Users must choose a preferred method of contact (an email address or a mobile phone number) to receive a validation (security) code.
At least one of the user’s two methods must be validated in order to sign in and/or recover an account.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
| Note |
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For security purposes, two-factor validation is used to verify (authenticate) your identity. A time-sensitive security code is sent to the user to their preferred method of contact. The code must be retrieved and entered within 10 minutes of request to validate the user’s identity. Below is an example of the verification code message received by email. |
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Steps in the Sign In Process
Step 1: Enter email or mobile number on Sign In page.
Step 2: Enter password to validate, or follow a recovery flow.
User Legend
| The most streamlined, issue-free, user flow typically experienced by the majority of users. This flow is also known as the “happy path” based on proven efficiency. | ||
| Describes various issues that may arise during the process and offers course corrections on the path to account recovery. | ||
| Describes various errors and other alerts displayed to the user that may indicate the user does not have an account. Guides the user to Create Accountprocess. |
Step 1: Sign In Page
All users start on the Sign In page.
Enter your email address or mobile phone number in the Email or Mobile phone input field.
Click the “Next” button to confirm that your entry is unique.
| Note |
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Your Sign In Credential Must Be Unique: Your email address or mobile phone number - whichever you prefer to validate - must be unique to your account. See User Requirements for other tips. |
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Next: Follow the appropriate next step below.
After entering your email address or mobile phone number, what happens next depends on the result of that first matching process.
| Tip |
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Your Sign In Credential is Unique: The email address or mobile number entered is a validated unique match in the system. The user is prompted to the Password page. |
| Note |
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Your Sign In Credential is NOT Unique: If the system finds more than one match to the email or mobile number in the system. The user is prompted to enter their legacy Username. |
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Your Sign In Credential is NOT Validated: If the system identifies that the email or mobile number has not been validated, the user is provided a validation code to verify their identity. |
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Your Sign In Credential or Password is Not Found. If the system doesn’t recognize your sign in credential(s) or your password, the user will be prompted to recover their account, reset their password, or create a new account (for new users only). |
Step 2: Validation Process
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. From a user experience, this is known as the “happy path” and will apply to the majority of users after creating their account to the new system.
Steps:
After entering your unique, validated email or mobile number on the Sign In page:
Click “Next” to display the Password page.
Enter your secure password in the Password input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate is Found)
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While sign in credentials (attributes) must be unique to an individual, it is possible that an attribute (email or phone) was being shared with a family member in the legacy system. When this happens, the individual who signs in and validates the attribute first will take ownership of that attribute and it will be unique to their account. Any subsequent attempts to use that attribute by another user will trigger the duplicate account process described below. |
How will the user know if their sign in credential is not unique (duplicate)?
If the email address or mobile phone number used is not a unique match to an account found in the system, another user has already validated that specific attribute in the new system. The system will display the Username page.
Steps:
After entering your email or mobile number on the Sign In page:
If the system detects that the email or mobile number provided is a duplicate in the system, the Username page is displayed.
Enter your legacy Username in the input field. Click “Next” to display the Password page.
Enter your secure password in the Password input field. Click “Sign In” to validate.
At this point, the system is queried using the email or mobile number, username, and password to try to identify the user.
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If the system cannot find a match, the user has some options: |
Retry the process by re-entering the email or mobile number, or try another email or mobile number. The system will query again for status.
Click the Recover Account link on the Sign In page.
Click the Forgot your password? link on the Password page.
Contact the Helpdesk for support.
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If the system finds a match to the account, the user is prompted to validate their email or mobile number. |
The Validation Code page is displayed and a security code is sent to the user via the email or mobile number they entered.
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2. Obtain the six-digit security code from your email Inbox or mobile phone device.
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3. Enter the security code on the Validation Code page in the input field.
4. Click “Next” to validate the account.
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Once a user successfully validates their account, the system will advise the user that this method should be used for future sign in. |
5. The Update Password page is displayed. The user must reset their password with a new string of characters that meet the security requirements displayed.
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6. Click “Submit” to save password.
7. The user is auto-directed and auto-logged in to their original destination application.
If Your Email or Mobile Number Has Not Been Validated
If the system detects that the email address or mobile phone number used to sign in has not been validated, the user is taken to the Password page and prompted to enter their password. If the password is identified, the user will be authenticated but required to validate the attribute they used to sign in.
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After entering an email or mobile number on the Sign In page:
The Click “Next” to display the Password page is displayed.
Enter your secure password in the Password input field.
Take a moment to save your password.
Click the Sign In “Sign In”button to continue.
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Forgot Your Password? If you forgot your password, or if the system can’t find your password, click the Forgot your password? link to validate a new one. |
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6. Enter the six-digit security code in the input field on the Validation Code page.
7. Click “Next” to continue.
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The user is taken to the Edit Profile page to confirm that the attribute has been validated and verified. The user can then accept the attribute as the Preferred Method of Contact, or choose to verify a valid mobile phone number as the preferred method.
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If Your Email or Mobile Number is Not Found
If a user attempts to sign in with an email address or mobile phone number that is not recognized in the system, the user has several options:
Click on Create Account to create your first account (which will assign your unique CCCID).
Retry to enter a unique email address or mobile phone number that was validated when you created your account.
Click on the Recover Account link on the Sign In page to find your account and validate your credentials.
Click on the Forgot your password? link to reset your secure password and confirm that one of your sign in attributes (email or mobile number) is validated.
Steps:
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After entering an email or mobile number on the Sign In page
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Click “Next” to continue to the Password page.On
the Password page, enter Enter your secure password in the Password input field.
Click “Sign In” to continue.
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If the system cannot match your email address, mobile number, or password to an existing account, the error message below displays prompting you to try again or contact the Helpdesk for support. |
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Do you have an account? If you've submitted an application for admission to a California Community College in the past 5 - 7 years, you created an account during the CCCApply application process. To ensure you don’t create a duplicate account, click the Recover Account link on the Sign In page to quickly verify your contact information. |
Next Steps:
If you do have an account, click :
Click the Recover Account link on the Sign In page.
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Click the Forgot your password? link on the Password page.
If you don’t do not have an account, click :
Click the Create Account link on the Sign In page.
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User Flow: Sign In Process
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