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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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Steps in the Sign In Process
Step 1: Sign In
All users will start on the Sign In page.
Enter your email address or mobile phone number in the Email or Mobile phone input field.
Click the Next button to validate your entry is unique.
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User Sign In Credential Must Be Unique: Your email address or mobile phone number - whichever is preferred to sign in - must be unique to your account. Failed matches will prompt retry attempts or |
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Your Sign In Credential is Unique: The email address or mobile number entered is a validated unique match in the system. The user is prompted to the Password page. |
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Your Sign In Credential is NOT Validated: If the system can’t match the email or mobile number to a validated attribute in the system, the user is still prompted to the Password page. |
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Your Sign In Credential is NOT Unique: If the system finds more than one match to the email or mobile number in the system. The user is prompted to enter their legacy Username. |
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Your Sign In Credential is Not Found. If the system doesn’t recognize the credential entered, the user will still be taken to the Password page and prompted to enter their secure password. If the password entered is not recognized, the user is returned to the Sign In page to try again or click the Recover Account link. |
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After attempting to sign in with your email address or mobile phone number, what happens next depends on the result of that first matching validation.
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used to sign in matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. This From a user experience, this is known as the “happy path” experience and applies to the majority of users following their initial login to the new system.
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If the user has forgotten forgets their password, or if the password doesn’t match their legacy account, they will be prompted to create a new password using the Forgot Your Password? flow. |
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After entering your unique and , validated email or mobile number on the Sign In page:
The Password page is displaydisplayed. Enter your secure password in the input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate)
If the email address or mobile phone number used for sign in is not a unique match to an account found in the system, another user has already validated that specific attribute in the new system. The system will
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On the Sign In page: the user enters her email address.
The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
Click on the Recover Account link to get help recovering your sign in credentials or password.
If Your Email or Mobile Number is Not Validated
If Your Email or Mobile Number is Not Found
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Step 2: Enter Your Secure Password
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