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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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The process to sign in to systemwide technology applications has not changed. Students will encounter the Sign In page as they engage with CCC applications such as CCCApply, MyPath, Career Coach, and other secure services.
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See More more FAQs below: Resolving Common Sign In Issues |
User Requirements
All users must have an OpenCCC account in order to access many CCC systemwide applications.
If a user doesn’t have an account, they will have easy access to the Create an Account process.
Users must have a unique email address or mobile phone number to create an account and verify their identity.
Users must choose a preferred method of contact (an email address or a mobile phone number) to receive a validation (security) code.
At least one of the user’s two methods must be validated in order to sign in and/or recover an account.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
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After attempting to sign in with your email address or mobile phone number, what happens next depends on the result of that first matching validation.
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used to sign in matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. This is known as the “happy path” experience and applies to the majority of users following their initial login to the new system.
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If the user has forgotten their password, or if the password doesn’t match their legacy account, they will be prompted to create a new password using the Forgot Your Password? flow. |
Steps:
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After entering your unique and validated email or mobile number
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on the Sign In page:
The Password page is display. Enter your secure password in the input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique
If the email address or mobile phone number used for sign in is not a unique match to an account found in the system, another user has already validated that specific attribute in the new system.
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How will the user know that the credential used is not unique?
If the email address or mobile phone number entered is not unique, an error message displays like the one shown below.
Example Workflow:
On the Sign In page: the user enters her email address.
The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
Click on the Recover Account link to get help recovering your sign in credentials or password.
If Your Email or Mobile Number is Not Found
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Step 2: Enter Your Secure Password
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