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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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Why do users have to sign in to access CCC applications?
The user sign in process provides security and privacy protection - as well as important student education data tracking - for students across the California Community Colleges system. The student account that delivers single sign-on functionality allows users to maintain one set of sign in credentials for all systemwide technology applications throughout their CCC educational history.
Will users be able to sign in with their legacy account?
Yes! The new account system will include all existing (legacy) account information, including the user’s CCCID and application records. These legacy account holders will have to create a new password and complete the new two-factor identity verification process - as will all new users - plus one additional matching step to ensure the system matches the user to their original CCCID account.
Where do users go to sign in?
The process to sign in to systemwide technology applications has not changed. Students will encounter the Sign In page as they engage with CCC applications such as CCCApply, MyPath, Career Coach, and other secure services.
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See More FAQs for OpenCCC below: Resolving Common Sign In ProcessIssues |
User Requirements
All users must have an OpenCCC account in order to access many CCC systemwide applications.
If a user doesn’t have an account, they will have easy access to the Create an Account process.
Users must have a unique email address or mobile phone number to create an account and verify their identity.
Users must choose a preferred method of contact (an email address or a mobile phone number) to receive a validation (security) code.
At least one of the user’s two methods must be validated in order to sign in and/or recover an account.
All users must create and confirm a password that meets security requirements.
All legacy users must reset their legacy password the first time they attempt to sign in.
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Steps in the Sign In Process
Step 1: Sign In
All users will start on the Sign In page.
Enter your email address or mobile phone number in the Email or Mobile phone input field.
Click the Next button the to validate your entry is unique.
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Sign In Credential is Unique: The email address or mobile phone number entered is a valid validated unique match in the system. The user is prompted to the Password page. |
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Sign In Credential is NOT Unique: If the system finds more than one match to the email or mobile phone number in the system. The user is prompted to enter their legacy Username. |
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Sign In Credential is Not Found. If the system can’t match doesn’t recognize the credential to an accountentered, or the user forgot their valid credentials, the User is prompted to the Recover Account pagewill still be taken to the Password page and prompted to enter their secure password. If the password entered is not recognized, the user is returned to the Sign In page to try again or click the Recover Account link. |
Next: Follow one of the appropriate next steps, step below.
After attempting to sign in with your email address or mobile phone number, what happens next depends on the result of that first matching validation.
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used for to sign in matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. This is known as the “happy path” experience and applies to the majority of users following their initial login to the new system.
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If the user has forgotten their password, or if the password doesn’t match their legacy account, they will be prompted to create a new password using the Forgot Your Password? flow. |
Steps:
On the Sign In page: Enter the unique email address or mobile number that has been validated by the system.
On the Password page: Enter your secure password.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique
If the email address or mobile phone number used to Sign In for sign in is not a unique match to an account found in the system, it could mean that there’s another user using has already validated that specific attribute in the new system.
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While these user sign in credentials must be unique to an individual, it is possible that an attribute (email or phone) could have been was being shared with a family member in the legacy system. |
When this is the casehappens, the individual user who signs in and validates the attribute first will take ownership of that attribute and validate it. Any subsequent attempts to use that attribute by another user will get an error message and will be prompted to 1) use the other method; or 2) enter an alternate email or phone number that can be validated using the Verification process.
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How will the user know that the credential used is not unique?
If the email address or mobile phone number entered is not unique, an error message displays like the one shown below.
Example Workflow:
On the Sign In page, : the user enters her email address.
The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
Click on the Recover Account link to get help recovering your sign in credentials or password.
If Your Email or Mobile Number is Not Found
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Step 2: Enter Your Secure Password
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