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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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Sign In Credential is Unique: The email address or mobile phone number entered is a valid unique match in the system. The user is prompted to the Password page. |
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Sign In Credential is NOT Unique: If the system finds more than one match to the email or mobile phone number in the system. The user is prompted to enter their legacy Username. |
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Sign In Credential is Not Found. If the system can’t match the credential to an account, or the user forgot their valid credentials, the User is prompted to the Recover Account page. |
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After attempting to sign in with your email address or mobile phone number, what happens next depends on the result of that first matching validation.
If Your Email or Mobile Number IS Unique
If the email address or mobile phone number used for sign in matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password.
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If the user has forgotten their password, or if the password doesn’t match their legacy account, they will be prompted to create a new password using the Forgot Your Password? flow. |
If Your Email or Mobile Number is NOT Unique
If the email address or mobile phone number used to Sign In is not a unique match to an account found in the system, it could mean that there’s another user using that attribute. While these sign in credentials must be unique to an individual, it is possible that the attribute (email or phone) could have been shared with a family member in the legacy system. When this is the case, the individual who visits the system and validates the attribute first will become the owner of that validation attribute. Any subsequent attempts to sign in and validate the attribute will get an error message and will be prompted to 1) use the other method; or 2) enter an alternate email or phone number that can be validated using the Verification process.
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On the Sign In page, the user enters her email address.
The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
If Your Email or Mobile Number is Not Found
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Have a different issue? If you’re encountering an issue that isn’t listed here, please contact a CCCTC Support Representative for assistance. |
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