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Following Categories
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Bookmarking Posts & Threads
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Connecting Your Profile to Social Media
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Navigating the Support Site
Home Page
The Toolbar
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The MeBox
The MeBox shows your profile picture and username when you are logged in and provides several vital links to other areas of the platform. You can view your notifications, bookmarks, visit your own profile page.
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My Notifications
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Categories & Discussions
Categories
A category is a discussion space within the support site where admins and users can initiate questions or requests around a specific topic or product set. Categories appear listed on the home page for easy access. Users can select a category by clicking on the category title. Note that a category can have subcategories. If this is the case, then users will be able to post discussions in both the parent category, and the (child) subcategories.
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Following Categories - Users can receive an email notification each time a new discussion is posted to a category that they have “followed” in the Notification Preferences section of their Profile.
Discussions
Discussions are questions, comments, or messages posted to one or more Categories.
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Bookmarking A Discussion
Adding a Post
Replying to a Post
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