...
| Table of Contents | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
General - Colleges
Q. Why is the California Community Colleges (CCC) system piloting an Identification (ID) Proofing (or Verification) solution?
...
[insert response from TechCenter]
IT Departments
Q. How does the IDme integration align with our existing systems?
...
A. Routine maintenance windows are typically scheduled 4:00 - 5:00 a.m. Eastern on Saturdays but are not always taken. When they are used, it is rarely for the full hour but that is the reserved designated timeslot. All updates on maintenance and status can be found on https://status.id.me/ . A good practice is to subscribe with your email address or an RSS feed to stay up to date.
Faculty and Staff
Q. What happens if a prospective student already has an IDme account?
...
Routine maintenance windows are typically scheduled 4:00 - 5:00 AM Eastern on Saturdays but are not always taken. When they are taken, it is rarely for the full hour but that is the reserved designated timeslot. All updates on maintenance and status can be found on https://status.id.me/ . It is recommended users subscribe via email address or an RSS feed to stay up to date.
...
Students
Q. How long will the ID Verification process via IDme typically take?
...
ITIN Holders: Users with an Individual Taxpayer Identification Number (ITIN) can use it as a substitute during Supervised Remote proofing.
International Users: When prompted to enter your Social Security number, select I don’t have a Social Security Number. After selecting the button, enter and upload your passport information. Similar to ITIN holders, you must complete the Supervised verification process.
Incarcerated Students
Q. I am an incarcerated student interested in applying to a California Community College. How does the new ID verification process affect me?
A. We recognize the challenges incarcerated students face in providing standard ID documentation. The Chancellor's Office is working closely with IDme to develop alternative verification methods that consider the unique circumstances of incarcerated students while still maintaining security.
Undocumented Students
Q. I am an undocumented student. Will I be required to provide identification documents that could reveal my immigration status?
...
A. Extensive cybersecurity protocols protect all student data, including immigration status. IDme is committed to safeguarding sensitive student information and will not share documentation provided for ID verification with any external entity. You can verify your identity while feeling confident your privacy is protected.
Q&A - ID Verification User Flows
See IDme IdentityVerification Integration for user flows.
Q&A - ID Verification Support
Students should contact the CCC Helpdesk for assistance.
Phone: (877) 247-4836 or TTY: (877) 836-9332
Email: support@openccc.net
Colleges should contact CCCTC Staff Support for assistance:
Email: staffsupportccctc@openccc.zendesk.com
Online Forum: CCCTechnology.info