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Below are summaries of the primary use cases and workflows, as well as how these new ID Verification processes will impact our colleges.
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Use Cases & Verification Workflows
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Verified Students
Verified students will who have completed the verification process during the as part of a CCCApply application submission process and will maintain this their verified status for 12 months unless an they make a change or update specific account profile change is made that information which requires a re-verification. If a verified student submits another application within 12 months of uninterrupted verified status, they will bypass the ID.me process entirely and will be routed taken directly to their intended application or service upon sign in.
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Students who already have an ID.me account (from DMV) will have the opportunity to simply sign in to their existing ID.me account during the verification workflow to complete our new verification process before being routed back to their intended application or resource. |
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Never-Verified to Verified Status Workflow
Returning students who declined to complete the IDme verification process during the application submission process will continue to see the IDme verification screens each time they sign in to their OpenCCC account or other integrated service. These students are encouraged to Verify their identity by signing in to their OpenCCC account and clicking on the Verify Now link at the bottom of the Profile page.
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An Unverified status means that the student was actually verified within the last year (or within 365 days from last Verified status) but has had a status change which has caused them to be unverifiedthe student to become “unverified”. A change in status from verified to unverified happens when the student makes a change or updates specific account profile information, including:
First name
Last name
Address
Date of Birth
Verified to Unverified Status Workflow
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Successful VerificationOnce the student has verified their identity with ID.me, they are routed back to CCCApply or their intended application or service. Once returned, if they find that their CCC application session has timed out, they may need to sign back in to their OpenCCC account through the college’s CCCApply application link to continue their application session. They will see a “Verified” status in their account profile and will not have to re-verify for the next 12 months (or unless a change is made to their first name, last name, address or date of birth). |
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IDme Account: Once a student completes the initial process they will have an account with IDme. To re-verify, all they need to do is proceed to IDme and sign in to their account. |
Decline Verification (Opt-Out)
If the student chooses not to verify their identity, they will be prompted to confirm this decision on the Decline ConfirmationVerificationscreen or return back to complete the verification process.This modal informs students that if they decline to verify their identity at this point, their access to financial aid may be limited or delayed moving forward.
If the student confirms that they want to opt-out of the processto decline to verify, they are routed to the application or service they originally intended to access. For students proceeding to CCCApply, any application submitted after opting out of the verification process is subject to being suspended in the spam filter like every other unverified application (they can be marked as fraud).
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Note: Students who choose not to verify their identity (opt-out) may proceed to their intended application or service; however, a “null” or unverified workflow status will be stored for the student in the system. This status will prompt the system to re-engage them the next time they sign in to OpenCCC or CCCApply. The student will always have the option to decline; nevertheless our goal is to encourage students to protect their personal information. |
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Unverified Student
Once the student has completed the verification process with ID.me and their identity has been confirmed, they will not have to reverify for future applications for the next 12 months unless they make a change to specific personal information in their account profile, including their last name or date of birth. Following the 12 month period, the student will have to reverify their identity the next time they sign in to their account or access any systemwide technology application.
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Note: For students proceeding to CCCApply, all future applications submitted within 12 months after identity verification will pass through the spam filter without being marked as fraudulent. |
Unverified Student
New and existing students over age 18 may verify their identity as part of the CCCApply application process. This verification step will come right after the new student creates their OpenCCC student account or an existing student signs in to their OpenCCC account before they begin filling out an application.
Each new student following account creation will be presented with the new “CCC http://ID.me Verification” page (shown below). The student is encouraged to verify their identity or decline the process at that time and continue to the admission application. Following this decision point, the appropriate verification status value and timestamp is stored.
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For students that already have an http://ID.me account at the time they encounter the verification process, assuming there has been no change to their last name or birthdate, can simply sign in to their http://ID.me account before being immediately redirected back to CCCApply with a verified status. |
Verification Status Changes
The ID.me verification process includes several workflow statuses that can change over time. The majority of new, first-time applicants are U.S. domestic and international students age 18 years or older who have not yet completed the identity verification process through ID.me. These students will encounter the IDme process after creating their OpenCCC account and before they submit their first CCCApply application. If the student opt-out of the verification process, they will have an ID.me workflow status = Never Verified (appears as no value (blank) in submitted and post-submitted application data).
Never Verified
Verified
Staff Verified
Unverified
Expired
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Unverified Students
The majority of unverified students are new and existing domestic and international students age 18 years or older who still need to complete the ID verification process. These students will first encounter the Verify Your Identity page when they create their new OpenCCC account or Sign In to their existing account to submit or resume a CCCApply application. Unverified students may choose to opt-in to verify their identity as part of the application process or opt-out of verification and be routed directly to their intended application.
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Students who already have an http://ID.me account (from DMV) can simply sign in to their http://ID.me account to complete our new verification process before being routed back to their intended application or resource. |
Verified Students
Verified students will have completed the verification process during the application submission process and will maintain this status for 12 months. If a verified student submits another application within 12 months, they will bypass the verification process entirely and will be directed to their intended application or service upon sign in.
Change of Status from Verified to Expired
A student’s “verified” status may expire if it has been over 12 months since their last verification or if they update or change certain information in their account profile, namely their first, middle, or last name, or their date of birth. The student must repeat the verification process to restore their status to verified.
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ID.me Help Center & Support Process
Support for the new ID verification process will be provided by the ID.me Help Center.
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Primary & Secondary Identity Verification DocumentsIDme provides information on the primary and secondary Identity verification documents that may be required when a student attempts to verify their identity though the self-service option or on a video call with an IDme Video Chat Agent. These documents follow NIST identity verification standards. |
Data Fields & Data Delivery
Three new data fields have been added to track the student’s identity verification status, including timestamps for the ID.me confirmation and status changes. Each of these fields support “null” values and, along with the workflows themselves, have been designed with ‘shut-off’ capabilities to prevent any issues with data delivery during our traditional application season cycles. The three IDme fields are:
IDme Verification Workflow Status - <idme_workflow_status>
IDme Opt-In Timestamp - <idme_optin_timestamp>
IDme Confirmation Timestamp - <idme_confirmation_timestamp>
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IDme Data Field Name
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Data Field
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Brief Description
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IDme Opt-In Timestamp
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<idme_optin_timestamp>
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Sets a value tracking the date and time of the student’s decision to proceed with ID verification.
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IDme Confirmation Timestamp
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<idme_confirmation_timestamp>
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Sets a value provided by ID.me representing the date and time the student’s verification process was completed successfully.
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IDme Workflow Status
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<idme_workflow_status>
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Sets a value identifying the student’s ID.me verification status at various points in the process
The ID.me Verification Workflow Status
Following this release, all students will have an ID verification status value associated with their CCCID. Students who have created an account but have not yet encountered the new verification process will have a “null” value stored as their verification status. Students who have encountered the verification system but choose not to verify (opt-out) will maintain a “null” status in the system and will be prompted with the Verify your Identity page each time they sign in until they complete the verification process. Students that successfully complete the verification process will have a “verified” status.
IDme Verification Status Change Data
These fields will be delivered to colleges with application data via the SuperGlue College Adaptor and will be available for reporting in the CCCApply Report Center and the Data Warehouse Report Server.
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Account Profile Changes
The student’s ID verification status is displayed on their account profile page. A verified student may lose their verified status within the 12 months following their confirmed ID.me verification or if they change or update the following information in their account profile:
First Name
Middle Name
Last Name
Date of Birth
Address
If a change does occur, their current status will revert back to “null” (unverified), and they will be encouraged to log in to ID.me and upload the latest version of their primary and secondary documents, which would reflect these changes to their identity.
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New and existing students over age 18 may verify their identity as part of the CCCApply application process. This verification step will come right after the new student creates their OpenCCC student account or an existing student signs in to their OpenCCC account before they begin filling out an application.
Each new student following account creation will be presented with the new “CCC IDme Verification” page (shown below). The student is encouraged to verify their identity or decline the process at that time and continue to the admission application. Following this decision point, the appropriate verification status value and timestamp is stored.
Returning students who have an existing OpenCCC account but have not yet encountered the new verification process will have a “null” verification status value associated with their CCCID. These students will land on the verificationpage and will have the same two options: opt-in to verify or decline to verify.
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For students that already have an IDme account at the time they encounter the verification process, assuming there has been no change to their last name or birthdate, can simply sign in to their IDme account before being immediately redirected back to CCCApply with a verified status. |
Account Profile Changes
The student’s ID verification status is displayed on their account profile page. A verified student may lose their verified status within the 12 months following their confirmed ID.me verification or if they change or update the following information in their account profile:
First Name
Middle Name
Last Name
Date of Birth
Address
If a change does occur, their current status will revert back to “null” (unverified), and they will be encouraged to log in to IDme and upload the latest version of their primary and secondary documents, which would reflect these changes to their identity.
Verification Status Changes
The ID.me verification process includes several workflow statuses that can change over time. The majority of new, first-time applicants are U.S. domestic and international students age 18 years or older who have not yet completed the identity verification process through ID.me. These students will encounter the IDme process after creating their OpenCCC account and before they submit their first CCCApply application. If the student opt-out of the verification process, they will have an ID.me workflow status = Never Verified (appears as no value (blank) in submitted and post-submitted application data).
Never Verified
Verified
Staff Verified
Unverified
Expired
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See the complete list of IDme Verification Status Change Datafields and values and how that data is provided to the college. |
Unverified Students
The majority of unverified students are new and existing domestic and international students age 18 years or older who still need to complete the ID verification process. These students will first encounter the Verify Your Identity page when they create their new OpenCCC account or Sign In to their existing account to submit or resume a CCCApply application. Unverified students may choose to opt-in to verify their identity as part of the application process or opt-out of verification and be routed directly to their intended application.
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Students who already have an IDme account (from DMV) can simply sign in to their IDme account to complete our new verification process before being routed back to their intended application or resource. |
Verified Students
Verified students will have completed the verification process during the application submission process and will maintain this status for 12 months. If a verified student submits another application within 12 months, they will bypass the verification process entirely and will be directed to their intended application or service upon sign in.
Change of Status from Verified to Expired
A student’s “verified” status may expire if it has been over 12 months since their last verification or if they update or change certain information in their account profile, namely their first, middle, or last name, or their date of birth. The student must repeat the verification process to restore their status to verified.
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For information on the ID verification status field and the different status values, see the Verification Workflow Statussectionbelow. |
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ID.me Help Center & Support Process
Support for the new ID verification process will be provided by the ID.me Help Center.
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Primary & Secondary Identity Verification DocumentsIDme provides information on the primary and secondary Identity verification documents that may be required when a student attempts to verify their identity though the self-service option or on a video call with an IDme Video Chat Agent. These documents follow NIST identity verification standards. |
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Data Fields & Data Delivery
Three new data fields have been added to track the student’s identity verification status, including timestamps for the ID.me confirmation and status changes. Each of these fields support “null” values and, along with the workflows themselves, have been designed with ‘shut-off’ capabilities to prevent any issues with data delivery during our traditional application season cycles. The three IDme fields are:
IDme Data Field Name | Data Field | Brief Description |
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IDme Opt-In Timestamp | <idme_optin_timestamp> | Sets a value tracking the date and time of the student’s decision to proceed with ID verification. |
IDme Confirmation Timestamp | <idme_confirmation_timestamp> | Sets a value provided by ID.me representing the date and time the student’s verification process was completed successfully. |
IDme Workflow Status | <idme_workflow_status> | Sets a value identifying the student’s ID.me verification status at various points in the process |
The ID.me Verification Workflow Status
Following this release, all students will have an ID verification status value associated with their CCCID. Students who have created an account but have not yet encountered the new verification process will have a “null” value stored as their verification status. Students who have encountered the verification system but choose not to verify (opt-out) will maintain a “null” status in the system and will be prompted with the Verify your Identity page each time they sign in until they complete the verification process. Students that successfully complete the verification process will have a “verified” status.
IDme Verification Status Change Data
These fields will be delivered to colleges with application data via the SuperGlue College Adaptor and will be available for reporting in the CCCApply Report Center and the Data Warehouse Report Server.
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December 2024: New IDme Verification Status Change Data fields are released to facilitate tracking student verification status changes over time. See IDme Verification Status Change Datafor details. |
Strengthening Our Fraud Prevention
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Following the initial integration of IDme student identity verification (February 2024), colleges must have SuperGlue College Adaptor version 4.9.0 or higher implemented in order to receive your students' initial IDme verification status data. Contact your CCCTC College Experience Manager at cems@ccctechcenter.org to ensure you have the most current version of the College Adaptor today.
Student Support
The OpenCCC Helpdesk will continue to provide student support, and as usual, the College Support Services team will respond to staff support requests.
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